![](https://play-lh.googleusercontent.com/a-/ALV-UjX4gD06ZgKWRdpjTpT5wSUkUVTIok9MGcQt8RuPbf185IWOD10v=s32)
W Lih
Unable to submit claim. When trying to add bank details it throws null exception error. Simple form submission also can fail. Only departure can add layover but no option for layover return flight. Buying insurance is so easy but to submit claim is a painful experience!
1 person found this review helpful
Etiqa Insurance & Takaful
July 23, 2024
Dear User, we sincerely apologies for the inconvenience. To help you with this, we would like to know your issue in detail. Kindly write to us at etiqamysupport@etiqa.com.my. We will help you at the earliest.
![](https://play-lh.googleusercontent.com/a/ACg8ocL0uAEYsm8BYm_zWgBqzVU3JwM__aSvlhURQmn_PMgIlKLBCg=s32-mo)
Hana M
Unreliable app and poor customer service. Made many attempts to activate the DLSM on the latest app but to no avail. Contacted them via hotline but the calls were cut off. Then contacted them via e-mail correspondence but in the end the solution given was to update the app to the latest version and activate the DLSM on app. Do you really think I haven't tried that before calling and emailing you? Don't take us customers for fools.
5 people found this review helpful
Etiqa Insurance & Takaful
May 29, 2024
Dear User, we sincerely apologies for the inconvenience. To help you with this, we would like to know your further details. Kindly write to us at etiqamysupport@etiqa.com.my. We will help you at the earliest.
![](https://play-lh.googleusercontent.com/a/ACg8ocKudzVjHYmlCFqOOqHPYaGcE6rXPstUCBilyy2TM83XPJGAQrU=s32-mo)
eyda
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Very bad apps. Everytime i want to update it will ask to install new update. When i update all the data drive less save more i updated last time is lost. Then i need to submit new. What's the purpose drive less save more then ? Also when i want to update, it will say on maintenance EVEYTIME. I cannot update drive less save more if is like this. Whats the purpose thenn this useless app !!?
10 people found this review helpful
Etiqa Insurance & Takaful
May 15, 2024
Hi, we deeply apologize for this. Kindly email us your details and screenshot of error at etiqamysupport@etiqa.com.my. This will be handled with utmost priority.