
Michael Meadon
It's enormously frustrating that seemingly every time the app updates you lose all your saved profiles. And as a foreign resident, scan passport to create a profile does not work because it insists it wants a foreign place of residence (Singapore is not an option). Plus then when you re-create the profile for the upteenth time manually, you can't even copy and paste and have to enter everything manually.
5 people found this review helpful
Immigration & Checkpoints Authority
April 21, 2026
Dear Michael Meadon, we’re sorry to hear about your frustrating experience. We’d like to learn more so we can improve. Please feel free to contact our support team at ICA_Feedback@ica.gov.sg.

Lauren Dignam
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I have been struggling to submit a group booking on this app. Its slow, buggy and non responsive. Creating profiles was a breeze but now when trying to submit for arrival on 12 Feb I couldn't get passed the hotel section and now when I have tried to back into the draft there are 10 different drafts that all cannot be updated or edited as they all stall right back at the entry and departure page? Guess I am going to have to manually input on the website?
13 people found this review helpful
Immigration & Checkpoints Authority
February 19, 2026
Dear Lauren Dignam, we’re sorry to hear about your experience with our app. To help us investigate, please email us at ICA_Feedback@ica.gov.sg with the date and time of the issue, along with screenshots.

May Goh
This is a very good app and makes customs checks very convenient. It seems to run only on the Singapore network, which is helpful as it reminds me to switch networks when I return. However, on 1 Feb 2026, I suddenly noticed that the font size became smaller. I feel this change is unnecessary, especially since it leaves a lot of blank screen space. To make the app more elderly-friendly and easier to read, please consider enlarging the font size. Thank you.
13 people found this review helpful
Immigration & Checkpoints Authority
February 2, 2026
Dear May Goh, thank you for your valuable feedback.
We truly appreciate your suggestion and will share it with our team for consideration in future updates.