
Imandeep Atwal
The app was good before, however over the last month, you cannot order via the app as there's always a problem when ordering and paying. I thought it could be an Amex issue so I used my visa and it still would not go through. I then tried an "eating in" order at Gatwick and same thing occured. My friends even tried but it failed for them too. As I cannot actually use it to order, I can't rate this high and it needs fixing. The 2 star is for seeing the menu, prices and rewards.
1 person found this review helpful
Nando's UK
August 12, 2026
Sorry you had a bad experience - please contact the customer team - help@nandos.co.uk - who will be able to resolve this

Mal Taylor
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Logs out after new update, just as I am ready to order. Email takes longer than 30 seconds to send,so an endless loop of can't log in and now unable to access. I eventually got a code and due to it being late,my account got locked. 1 week later. Account unlocked, go to order, Account needs verifying again, 30 second time limit 5 minute wait for email. Thanks Nandos, but no thanks from now on.
4 people found this review helpful

David Clark-Bell
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really slow app. zero WiFi working in Wandsworth restaurant so 15mins just to get started with this app ...its far easier to order at the till. but why "something went wrong?" menage doesn't help customers who want to order food! 8 attempts at multi-factor authentication via text message and email fail to work correctly We had to give up
Sorry you had a bad experience - please contact us on appfeedback@nandos.co.uk and we will investigate your issue.