PROs: It is very convenient to subscribe & manage from my mobile device. It is also nice to have the security of payment via my Google Play account. CONs: The Google Play subscription is on a monthly cycle. So, if you subscribe for 3 months beginning on January 1, your subscription renews April 1. However, the Rapidgator subscription is for literal days. Therefore, your 3-month Google Play subscription will not renew before your 90-day Rapidgator subscription expires. This is the only drawback I can find, but it's significant. I don't know how difficult it would be for Rapidgator to accommodate it's Google Play subscription customers, but I'm sure this is a common issue. If they could rectify this, I'd give it 5 stars. Customer Service: When I contact Rapidgator customer service via the support link on their site, a response is almost always within 24 hours. They have always been kind and understanding, even when the "issue" is related to my own lack of understanding.
44 people found this review helpful
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I have been using this service for years and it was great, but for some reason it ended my Premium subscription before the payment due date and will not allow me to renew via the Android app. I have paid via the app without issues in the past and I would prefer to do so again, but I can't do anything because I get an error all three times trying. UPDATE: contacted customer support and was given 3 days back and to try make payment after those days. Was a fast reply. 👍
13 people found this review helpful
October 18, 2019
This sounds like an issue for our customer support. If you haven’t already contacted them, you may do so at email@example.com.
Its good but I wish you make it more straightforward. Many have said downloaded files werent there, in fact the files showed up right away in the folder but they are still in the downloading stage. I can see from my phones pull down top menu the downloading progress, but I wish you could let me see the progress in the app itself.
20 people found this review helpful