The app has improved since I first used it. It suggests items which it thinks might match your item. If it doesn't have the item you were looking for you can suggest they add it to their database. I did this once (soap dispensing pumps) and they have added it!
tl;dr; a handy little app for the amateur Surrey recycler. I remember it feeling a bit cumbersome when I first used it but they have obviously been continuously improving it and adding more items (don't forget to suggest it if they don't have any information for it!). The search has auto-complete and when I looked for 'Nespresso' it suggested the more generic 'Coffee Pods' so there is a good chance of finding information on your item in question. The information itself is generally pretty good; searching for 'garden waste' gave a handy link to the Council's garden waste subscription page as well as maps showing the nearest community recycling centers.
Not impressed !! I think it need to improve a lot. For instance, I searched 'thermocol' but got no results or advise. People will not take pain and bother using such tool to search obvious items like paper which are printed on stickers too.
Pretty basic, hopefully will improve over time. Eg could include photos alongside descriptions, a guide to the recycling symbols found on packaging, and the option to change the time of reminders.
Not completely accurate Not fully accurate when compared to my borough council advice so don't take it as gospel.
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