OVpay

Translink Customer Care

About this app

With OVpay, you can use your contactless card or phone to check in and out of Dutch public transport. This is the accompanying app—perfect for both seasoned travellers and first-timers.

Meet the OVpay app:

• Confirm check-ins and check-outs
Not sure if you’ve checked in or out? Find out under ‘Journeys’. You can also opt to get a notification every time you check in or out.

• Adjust missed check-ins or check-outs
Forgotten to check in or out? No problem! You can adjust missed check-ins and check-outs in the app. Up to 60 days after your journey.

• All journeys and travel costs in a one overview
View all your journeys and travel costs from the past 18 months under ‘Journeys’.

• Create travel expense overviews
Send travel expense overviews to your employer straight from the app. Or have it email you a PDF. All you need to do is select the month and trips—the app will take care of the rest!

• Add multiple cards
You can now add up to 10 cards to the app. Give them a name and colour so you can easily keep them apart. Perfect if you use different cards for travel.

• Add your age-based discount
If you qualify for a 34% age-based discount, you can add it to your card. In the app, share your name, date of birth and a photo and you’re good to go.

We’re always working to add new features. Keep an eye on our website, Instagram or Facebook for the latest news.


About OVpay
OVpay is a collaboration between Translink, all major Dutch banks, and Dutch public transport operators: Arriva, EBS, GVB, HTM, Keolis, NS, Qbuzz, RET, and Transdev.

This is the accompanying app for OVpay. With OVpay, you can check in and out with your contactless card or phone instead of an OV-chipkaart.

Privacy
With OVpay, you choose how you want to check in and out. We need some of your personal details to make it work, but we believe you should be the one who decides how your details are used, and who uses them. Learn how we process and protect your personal details in your privacy statement (www.ovpay.nl/privacy).

Ratings and reviews

Unable to add my virtual debit cards (both Google Pay / Rabobank, Phone and Watch) to the app due to the "Sorry, something went wrong on our side. Please try again later." error and i know for a fact that i entered the NLOV and amount correctly! This has been going on for months! Doesn't matter if it's an older or newer transaction either, they never go through in the app and add the cards to my account! USELESS app it can't even do it's main feature! Half a year later, STILL DOESN'T WORK!!!!!!!

What! Switched recently, but the No. 1 incentive is still missing: you still cannot add it to your mobile wallet. Also, I just tried to enter Centraal and the card said "insufficient credit." I checked and still had €18 credit, but you cannot travel if the balance is below €20. So, I checked with the chatbot, which informed me that auto top-up takes place when your balance drops below €10. What? Either this info is wrong or NS OVpay rushed to launch the new card. Regretting the switch so far.

App is broken and does not work and apparently has not worked for a while. Fill in email and password, it sends a code, I fill in the code, and it cycles endlessly without ever logging in. Garbage app and possible scam. With all the ad spamming you've been doing lately about how we MUST get rid of our old cards, this is unacceptable. If you can't even do this right, why would I bother using the app at all? Just use Apple Pay or Google Wallet people!

What’s new

We tweaked some things that are probably too small to notice. But the app should work a bit better now.