
Brandon Peace
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I wrote the original review in November of 2024. When I log in now I can't see anything within the past 3 hours on the app. I have to log into the website to be able to view recent charges and ensure that my balance is actually correct... more than a year and a half later. ***The app almost never shows the same account activity as logging into the website. My available balance will often change without being able to see the deposit or the withdrawal responsible for the balance change...
1 person found this review helpful
BECU-Mobile
November 29, 2024
Hi Brandon. We are sorry to hear you are unhappy with the app. Please call us at 800.233.2328 and speak with one of our Technical Support Analysts who troubleshoot with you and make your experience better.

Roberta Backstrom
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one of the best experiences I've had in a financial institution non-judgmental or anything they made it so easy it was great and wonderful. The app is really glichy, alot of times it won't sync when signing in... I find myself always looking for options NOT within app or menu. This seems weird to me because the others usually have theses options. in other words...It's truly missing stuff and feels a little incomplete. Needs to measure up to the Union it represents.
3 people found this review helpful
Thanks for the great rating, Roberta! We’re happy to know you had a positive experience and appreciate you choosing us.

Emily Williams
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It is sooooooooooo frustrating paying bills and they do not reflect in your recent transactions yet, the money is subtracted from your account. I hate this app. My last bank app was far better, way more accurate. I need to know all the details, right away, at my fingertips, just like my other banks do. Also, BECU makes it impossible to transfer money to another credit union within the app, just absolutely impossible, it's ridiculous.... ALL... my other banks apps work just fine............
2 people found this review helpful
Hi, Emily. We are always looking to improve the experience for our users, and really appreciate the honest feedback. We will share this feedback with the team. Thank you for being a member.