Gregory R Schelske, Jr
This app is nothing more than a virtual paperweight. I want to like it. I want to love it, but it's so rare that I can actually log in, it's not worth keeping. I'm able to successfully log in about twenty percent of the time. Clearing app and data cache does nothing to resolve the issue. Restarting my phone fails to fix the problem. Uninstalling and reinstalling the app gets me nowhere. Logging in presents an indefinitely spinning circle. Galaxy S22 Ultra AT&T with One UI
13 people found this review helpful
Novant Health
29 December 2023
Hello! We sincerely apologize for the issue you're having with the app. We've just added a fix that should resolve the issue you've been experiencing. If you are still having trouble logging in, please contact us at mynovant@novanthealth.org with your user ID and we'll be happy to work with you directly. Thank you.
KEA
This app was working fine one day and the next day, it just stops letting me log in. It says something went wrong, please try again. Ive done this mulitple times, checked my user name and password, cleared cache, uninstalled and reinstalled and nothing works. Ever since the 2 step verification process was implemented, I am unable to log in to the app. I turned off the 2 step process from my web browser and still cannot log in on the app.
24 people found this review helpful
Novant Health
10 November 2021
We hear you -- fortunately the team was aware of the incident and worked late last night to identify the cause and fix it! Thank you for your patience, the issue is now resolved.
Blessed222
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Update: Every single time I need to open this app, it MUST be updated and won't open until I do. If I'm in a hurry, I don't even try and just go to my browser. One isn't always on a good signal area or on wifi and this is beyond frustrating it has to be fixed all the time.
10 people found this review helpful
Novant Health
29 April 2024
Hi - Thanks for your feedback and we apologize for your frustration. We add new features and improvements to app security to enhance the app performance; therefore, updates will be required from time to time. In other instances, you can update when it's most convenient for you. If you need more help, please contact us at mynovant@novanthealth.org.