
Michael de Guzman
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The HSBC credit card itself is wonderful. However, the app is trash to be honest. Pending transactions are not showing, billers are VERY limited and it is showing your current statement instead of your remaining balance, and NO WAY TO LOCK YOUR CARD! I'm not even sure if they exerted an effort to design this app. Imagine losing your card and waiting for someone to max out your credit limit. C'mon HSBC, you can do better than this!
4 people found this review helpful
HSBC Philippines
May 22, 2026
Hello Michael. We value your feedback, and we appreciate you taking the time to share it. Your insights are important and will help us strengthen our approach and drive meaningful improvements.

Jerico
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REPLY TO HSBC: Found the collapsible line. This should be made more visible and user-friendly. I like the old app better. For credit card users, you can easily navigate and track your credit card usage, limit, and transactions. The new app hides the credit limit and available balance. You have to rely on your estatements which generates monthly. I prefer the old one because you can see the available balance in real time instead of waiting for the estatement. Bring it back!
2 people found this review helpful
HSBC Philippines
May 12, 2026
Hi Jerico. We understand your concern and would like to confirm that you can view your available balance directly within the mobile app. To view the summary of your credit card balance and payments, just drag the collapsible line below “View Statements”. Hope this helps!

G G
Applied for their live+ cc and at the end chrome on my samsung phone reloaded when I switched apps. I tried to retrieve my application but it said already locked! No sms or email of application reference number. Their chat support said they will ask the concerned dept and chat again after 3 banking days. Their old gold visa was heaps better than this new live+ visa.
HSBC Philippines
July 2, 2026
Hi G G. Our team can help check your application status. Please chat with us via www.hsbc.com.ph or call our Customer Service hotlines at (02) 8858-0000 or (02) 7976-8000 for assistance.