BVG Muva: Mobility for you

2.9
63 reviews
10K+
Downloads
Content rating
Everyone
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About this app

BVG Muva is your connection to Berlin's local transport system, offering a quick, affordable and comfortable ride through the city.

Simply order a BVG Muva via the app and we'll pick you up in a few minutes.


The service includes two options.

Flexible Ride:

BVG Muva flexible ride is the ideal addition to public transport. With the BVG Muva vehicles Berlin becomes particularly flexible on the road. Because it gets there whenever you need it. Without a fixed timetable – simply on demand. You can either plan your entire trip, including public transport, using the app and get the best route suggested from start to finish or you can ride directly to your final destination with BVG Muva. Flexible rides are offered in parts of the following districts: Lichtenberg, Marzahn-Hellersdorf, Treptow-Köpenick and Friedrichshain-Kreuzberg.

Lift Substitute:

Lifts are broken, missing or there are non-functioning escalators? That can become a real problem for people with disabilities. In such cases, BVG Muva can come to the rescue. Along the U5, U7 and U8 as well as on parts of the S-Bahn lines S2, S3, S5, S7 and S9 (in both directions), the BVG Muva serves as a lift substitute - as required and without a timetable.

This is how it works:

1. Download the app and register

Download the BVG Muva app, open the app and register with a few clicks or log in with your existing BVG account. That's it! Now you can use our service and get picked up.

2. Book a ride

Open the app and set your starting point and destination. If you activate the GPS function, your current location will automatically be suggested as the starting point. Once you have set the route, you can add luggage and passengers. Do you need a barrier-free pick-up? Activate the option in your profile setting and we will pick you up in a wheelchair accessible vehicle.

3. Get picked up

Once you've booked your ride, we'll be on our way to you. The app shows you exactly when you can expect us.

4. Optional: enter payment method

If a lift is broken, our service is free of charge. All you need is a valid ticket. For Flexible Ride, additional comfort surcharges will apply. For the payment, you can store a payment method and pay conveniently in the app. You can choose between PayPal, SEPA direct debit, credit card and cash. The app always shows you the total price in advance.

You still have further questions?
For lift substitute you can contact bvgmuva1@bvg.de. For flexible ride please reach out to bvgmuva2@bvg.de.
Updated on
Sep 18, 2023

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location, Personal info and 5 others
This app may collect these data types
Location, Personal info and 3 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

2.9
63 reviews
Akila Rajapakshe
June 2, 2023
Very good initiative from the Senat , convenient for those who are struggling to get proper connection to nearby train stations 🚉 . However, if the service could be more expanded, it would make a big difference. The app definitely needs some bugs fixed. For example, when I book a ride for adults and children, the driver sees only the adult happens 4 times . Now reasently have experienced wenn I book a ride. I don't see where the driver is located. I jump back to the start page . Keep going 💪
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Berliner Verkehrsbetriebe (BVG)
June 14, 2023
Hi! Es freut uns zu hören, dass du das Angebot gut findest. Und vielen Dank für deine Rückmeldungen. Wenn dir wieder Fehler auffallen beim Buchungsprozess, schreib uns gern direkt über info.bvgmuva@bvg.de. Mit ein paar mehr Infos zu deiner Buchung (z.B. Zeitpunkt, Start, Ziel) können wir uns den Fall genauer anschauen und unser Produkt verbessern.
Tran Van Anh
April 20, 2023
Günstig und sogar noch flexibel mit Zeit und Ort. Insbesondere sehr gut für jemanden mit großem Gepäck, mit Kindern etc.. Ich werde diesen Service häufig benutzen.
1 person found this review helpful
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Berliner Verkehrsbetriebe (BVG)
June 14, 2023
Das freut uns zu hören! Wenn du jetzt Freund*innen wirbst, dann erhältst du 20 EUR Guthaben für dich. :) Wir wünschen dir weiterhin gute Fahrt!
MI Mi
May 6, 2023
Useless
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Berliner Verkehrsbetriebe (BVG)
June 14, 2023
Das ist natürlich sehr schade, dass unser Angebot nicht überzeugt hat. Für welche Fahrtstrecke wolltest du unser Angebot nutzen?