
Muhammad Ayaz
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Update your application. It always gets stuck on the first screen while validating the phone number, and the message never appears. Eventually, it starts working again after 2 or 3 days, and otp messages are coming after 2 days. This can be quite frustrating. I'm considering switching mobile providers because of this issue.I am facing very hardles nowadays.
40 people found this review helpful
Jawwy from STC
November 24, 2024
please ignored the massage above Jawwy customer care☎️ is digital, and our contact methods are through our live chat via Jawwy App or Jawwy website, X, Facebook.

A Google user
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The app doesn't work with the Android 10, its very disappointing that a technological company that doesn't maintain its app updated. In addition, the application working mechanism is very bad. it needs to be connected to a cellular network to log-on, so you can't access the app while traveling unless "you pay for internet roaming". *Note: I have contacted the support and they, sadly, didn't fix the issue nor report it to their higher team as a major issue or at least as regular issue
1,459 people found this review helpful
Jawwy from STC
October 5, 2019
We appreciate your Feedback Mahdi , and sorry for what you’ve faced, please contact us Via Facebook, Twitter, or live chat and we will help you the best possible way to solve the problem and re-gain your trust: https://www.jawwy.sa/en/content/support

Andie ND
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Lately have had a horrible experience with the app and the customer service. No response in a live chat for over 4 hours (still waiting), fb for a few days. Issues: 1. The app doesn't work with wifi on, or doesn't work at all. Doesn't update a recharge 2. Anable to get a gift, even though have a balance in my wallet 3. No response from any customer service FOR 3 DAYS!!!! 4. last 2 months with Jawwy is a nightmare!
28 people found this review helpful
Jawwy from STC
October 1, 2024
We really appreciate your rating🙏 "Customer name" and sorry for the issue you faced😔, please contact us on Facebook, X, or live chat and we will help you in the best possible way: https://www.jawwy.sa/en/content/support