J
I think they've made some convenient improvements with this new app; I find live times to be more accurate, bus tracker is very useful, and the general layout and features of the app are easy to use once you've had a chance to explore it. My only issue is that I was unable to log in with my existing account, as the confirmation email never came through! I also miss the colour and pictures on the ticket purchase page - I think making it more visual would speed up the purchasing process!
18 people found this review helpful
Go Ahead Group plc
24 May 2021
Thank you for the review. We are aware that some customers had some issues in accessing tickets purchased on the previous app. If you still cannot access them, please get in touch with our team at info@buses.co.uk.
Charlie Campbell
Threw out the one good feature of the old app - the quick-access bar at the bottom - and replaced everything else with sharper, more visually-confusing elements. Live departures are practically unreadable at a glance, obvious colour-coding is gone in the ticket purchasing screen, and it requires a brand-new account instead of using the old details. Not to mention that the buses are less convenient and more expensive than running a car. How have you not got this right yet?
13 people found this review helpful
Go Ahead Group plc
13 May 2021
Sorry to see this. As this app is on a new platform, accounts won't automatically transfer, but tickets will be brought over if you register with the same e-mail address. We'll pass the rest of your feedback to the dev team for future releases though
Luxither
The App is inaccurate with timetabled buses, especially on routes like 27, 28, 29, 48 and 49. I've been advised by several bus drivers to use the website, but it just emulates the app's departure board so I have solution. I have to walk to the closest stop with a live feed board, which often leads me waiting there for upwards of 20+ minutes. The app doesn't fulfill its core function, but can easily do so if fixed.
16 people found this review helpful