Reapertg
As many of the other comments on here, too much white space & unnecessary icons/animations, too little actual information. That said, it seems to do what i use it for without any issues. My main gripe, and this may seem like a very pedantic comment, but when opening the app you get a screen to input your 5 digit security number, but are unable to do so until after you have clicked/pressed on the very small 1st box of 5 (not the 2nd, not anywhere around it). Auto selection of box 1 I beg you :)
Santander UK plc
May 9, 2024
Hey there! All feedback is greatly appreciated we will be sure to feed this back to our team :) ^HS
mark hankins
If I could give the "new" app 0 stars, I would. It worked (largely) fine previously. Now it crashes randomly (Google Pixel 8 Pro, so not an old phone at all). I needed to get statements (they don't load at all). UI is a total joke. This is what happens when you let design teams lead instead of listening to what customers actually need. Your seriously need to fix this while you have customers left to use it.
Santander UK plc
May 10, 2024
We're saddened to hear this, but we do appreciate your honest feedback. We would suggest uninstalling and completing a fresh install' of the app. If you experience any further issues, our Digital Banking Team are available on: 0330 123 0209. ^ES
Richard Pearson
Horrible horrible new app. On the old app I could see all my accounts on one screen to see balances. New app have to scroll up and down. Clicking into an account, maybe 3 transactions appear on the screen at a time in a huge font, again have to scroll up and down just to see latest transaction whereas old app I could see all that I needed to see. Really want the old app back please please.
7 people found this review helpful
Santander UK plc
April 26, 2024
Hi Richard, thanks for your feedback about this. You may find this guide helpful: https://www.santander.co.uk/personal/support/ways-to-bank/Mobile-app-updates ^NB