Tesco Mobile

Tesco Mobile UK

About this app

Whether you’re a pay monthly or pay as you go customer, our new app gives you all the useful features you need, exactly when you need them.
Think of it as your phone’s helpful companion. You can view your bills and usage, top up and manage your bundles, set safety buffers and check out your upgrade options. All of this is available instantly, any time of day or night — so there’s no need to visit our Phone Shops.
Still need additional support? No problem, our friendly customer services team are here to help. We’re available 7am – 11pm every day via secure in-app chat. Even if we’re not online, you can still drop us a message and we’ll respond as soon as we’re back.
Take a closer look at everything you can do on the app:

Pay monthly
• Manage all the mobile numbers on your account and choose your Family Perks
• Track your monthly data, minutes and texts and view your usage history
• Add more data and minutes, or change your monthly data
• Check when you can upgrade
• Add your Tesco.com / Clubcard details to your Tesco Mobile account
• Use your Clubcard vouchers towards paying your bill
• View your recent bills and charges, and manage your safety buffer
• Change your address
• Get answers to useful FAQs
• Chat with our customer care team via live in-app messaging


Pay as you go Essentials
• Check your top-up balance
• View your remaining allowance of data, minutes and texts
• Top up with a debit card, credit card, or Apple / Google Pay
• Add or change your current Essentials bundle
• Change your upcoming bundle.
• Stop your current bundle to turn off auto-renewal
• Chat with our customer care team via live in-app messaging

Please note: this app is for customers on pay monthly contracts and Pay as you go Essentials. If you’re using one of our older pay as you go tariffs, search for our Rocket Pack and Triple Credit app.

Ratings and reviews

Instructions and options unclear. And why, we are having to use an app, without the option of continuing on topping up on the phone as usual. Choice again being denied. Since the change over to essentials nothing but lack of choice, awkward systems (if it's not broken! but again the customer comes last.)

Used to be really good. You got reminders before you needed to top up, topping up in the app took seconds. Now the reminders come after you need to top up, the top up line doesn't work unless you buy a voucher (not that you are told until after all the automated messages) and topping up in the app takes ages, if it works at all because you won't know you need to untill you are away from your wifi. Completely pants now, been a customer for over 10 years. Won't be for much longer.

This is ridiculous. I need to top up, I put in the right details. It declines, I reset my password, the correct details STILL don't work. Every time I have to call them just to get data. It is stressful and annoying. Tesco Mobile really shot themselves in the foot with this one. DON'T 'FIX' WHAT DOES NOT NEED TO BE FIXED. Would not recommend in its current state.

What’s new

Small bug fixes and enhancements to make your experience more enjoyable.