Tesco Mobile

Tesco Mobile UK

About this app

Whether you’re a pay monthly or pay as you go customer, our new app gives you all the useful features you need, exactly when you need them.
Think of it as your phone’s helpful companion. You can view your bills and usage, top up and manage your bundles, set safety buffers and check out your upgrade options. All of this is available instantly, any time of day or night — so there’s no need to visit our Phone Shops.
Still need additional support? No problem, our friendly customer services team are here to help. We’re available 7am – 11pm every day via secure in-app chat. Even if we’re not online, you can still drop us a message and we’ll respond as soon as we’re back.
Take a closer look at everything you can do on the app:

Pay monthly
• Manage all the mobile numbers on your account and choose your Family Perks
• Track your monthly data, minutes and texts and view your usage history
• Add more data and minutes, or change your monthly data
• Check when you can upgrade
• Add your Tesco.com / Clubcard details to your Tesco Mobile account
• Use your Clubcard vouchers towards paying your bill
• View your recent bills and charges, and manage your safety buffer
• Change your address
• Get answers to useful FAQs
• Chat with our customer care team via live in-app messaging


Pay as you go Essentials
• Check your top-up balance
• View your remaining allowance of data, minutes and texts
• Top up with a debit card, credit card, or Apple / Google Pay
• Add or change your current Essentials bundle
• Change your upcoming bundle.
• Stop your current bundle to turn off auto-renewal
• Chat with our customer care team via live in-app messaging

Please note: this app is for customers on pay monthly contracts and Pay as you go Essentials. If you’re using one of our older pay as you go tariffs, search for our Rocket Pack and Triple Credit app.

Ratings and reviews

Utterly dreadful. I try to add my security details and I get "Hmmm something's not right" and the only option is "go back". Everything is correct, I cannot log in and the error message doesn't tell me what's wrong, just to visit a Tesco phone shop. Utter rubbish. If I choose and reopen the app, it tells me that my email is already registered (and I had an email and text telling me this too) but I can get past the 'register security details' page to access the app. Totally rubbish softwar

Frustrating, my pay as you go essential bundle ended a day before it should have done so I inadvertently used the small amount of credit I had on my phone. Tried the chat to resolve the issue, it takes hours to get a response. Then eventually after over a day for sending messages and replying to theirs I was told to contact them again when my bundle renews and they'll credit my account. I'm not holding my breath. Bring back the old app and the Rocket packs, never had a problem with them.

The app doesn't load, considering the website now redirects to the app for topping up on payg, I'm left with no online way to top up. Topping up over the phone ALSO DIRECTS YOU TO THE APP. If the app doesn't work, you can't top up without going to a store... what kind of system is this?

What’s new

This version of the app has the following new features:

For our Pay as you go Essentials customers
- Ability to top up using Apple Pay
- Ability to top up using Google Pay

For all our customers
Small bug fixes and enhancements to make your experience more enjoyable