Why does it say that my account is inactive even though I have already activated it?(it even says 'active' on the enrollment status). If I uninstall it, I'll go through the same tedious process of reactivating my account. I couldn't even transfer funds and check my balance which totally misses the point of online banking. False Advertisement.
Cannot log in. Frustrated. It does not allow me to log in anymore, the log in screen will clear up after putting in my username and password and it will ask me to enter user id, AGAIN. Tried doing it several times but it does not work. I feel frustrated. I also tried reinstalling the application but to my dismay, still won't work. I don't understand why a supposedly simple application can ruin an entire day.
OTP is annoying To enter an OTP for every login is stupid. Plus your sending of the OTP is not exactly fast. Sometimes it's already expired when I receive it. It means delayed transactions and sometimes no transaction at all. You should imitate BPI's app. Maybe you should fire your developers or whoever suggested this OTP crap.
OTP is not literrally not one time!! This is bullcrap!!! I entered the OTP correctly but it says incorrect OTP. Then i clicked the otp generator and it gives a different otp. Now i re-entered the other otp showing on the otp code generator right after i got it but still saying incorrect otp code.. It ended my account to be locked out.I clicked the locked out link and it sends me a new password different from the password i created.Now i entered the password they sent which is valid only 5days but when i entered the password it still saying LO!
Transfer money The app is very useful to pay your bills and access your accounts. However, i really hope they can also have a feature of sending money to anyone without registering the 3rd party's acct just like in BPI, very important in most businesses nowadays.
TRUST accnt cannot be viewed It has no option to view the trust account. The mobile app update is incomplete. Fellow users I highly recommend that you uninstall this app rather than waiting for the app developers' feedback or from the management itself. You'll be wasting your time, effort and data of course. Thank you.
1. Trust Account viewing
2. Option to cancel previous profile update
3. Credit Card Enrollment
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