Mweb

Mweb (Pty) Ltd

About this app

The Mweb App makes it easy for you to get assistance with the built-in Live Chat, run a health check on your connection with our network scanning tool, make payments, manage your services and accounts… and much more!

• Need help? Use our built-in Live Chat
• Make payments for your services
• Manage your account details
• Change your OTP cell number
• Manage your services (Upgrade/Downgrade/Cancel)
• Track your order
• Get location-based outage notifications
• Test your network quality and get tips to improve your connection
• Log your moving homes request
• Buy a Booster for your Fixed Wireless or Voice (VoIP) service
• Mweb Voice (VoIP): Port your telephone number

Ratings and reviews

My fibre repeatedly stops working at night, and despite reporting the issue multiple times, nothing has been permanently fixed. Customer service is incredibly frustrating—I spend ages on hold, calls get disconnected, and I rarely get meaningful assistance. I've wasted both my time and money trying to report the same issue. I'm paying for a service I can't rely on, and unless this is resolved, I'll be taking my business elsewhere.

My experience with MWEB has been extremely frustrating. Trying to get assistance with an account query takes far too long, with excessive wait times and little feedback. There is no urgency when dealing with existing customers. However, calls to the sales line are answered almost immediately. The pricing advertised online also does not match what is actually quoted or billed. This lack of transparency is misleading and unacceptable. I will be escalating this further.

The app, live chat, and even phone calls dont work. I have been put on hold for over an hour numerous times and am still currently on hold for close to 3 hours. yet no one helps me. made moving request over a month ago and still have no wifi. atleast allow me to cancel my contract then I can go to another service provider. but even that, my emails and calls get ignored.

What’s new

Manage your Biometric login, "Just for You" customised add-on options, improved sales order tracking, and faster autofill on address searches to better your experience.