Mweb

Name: Mweb
Availability: InStock
Rating: 1.5714285373687744 (582 reviews)
Author: Mweb (Pty) Ltd

Mweb (Pty) Ltd

1.6

582 reviews

Everyone

100K+

Downloads

Everyone

Users Interact, In-App Purchases

Learn more

About this app

The Mweb App makes it easy for you to get assistance with the built-in Live Chat, run a health check on your connection with our network scanning tool, make payments, manage your services and accounts… and much more!

• Need help? Use our built-in Live Chat
• Make payments for your services
• Manage your account details
• Change your OTP cell number
• Manage your services (Upgrade/Downgrade/Cancel)
• Track your order
• Get location-based outage notifications
• Test your network quality and get tips to improve your connection
• Log your moving homes request
• Buy a Booster for your Fixed Wireless or Voice (VoIP) service
• Mweb Voice (VoIP): Port your telephone number

Updated on

May 3, 2026

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.

This app may share these data types with third parties

App activity and App info and performance

This app may collect these data types

Personal info, App activity, and App info and performance

Data is encrypted in transit

You can request that data be deleted

Ratings and reviews

1.6

574 reviews

Shannon Vosloo

March 17, 2026

When I first got their Fibre it was fantastic. here and there there were minor hiccups sure, but nothing too crazy. But lately I am extremely unhappy with them. almost every night there seems to be an issue, I keep getting dips in my download speeds and huge spikes in latency, meaning I can't go online with friends. it's particularly bad on weekend it seems, almost every weekend I get messages saying that there's an issue regarding my fibre. tried getting help on their app, but to no avail.

6 people found this review helpful

Mweb (Pty) Ltd

March 18, 2026

Hello Shannon, we understand how frustrating unstable speeds and latency can be, especially during peak times. To improve performance, try restarting your router, using a wired connection for gaming, placing the router centrally, limiting background usage, and testing speeds directly on the line. Kind regards, The Mweb Team

Tania De Paiva

April 16, 2026

for the last couple of weeks my network keeps dipping or lagging and losing connectivity. I'm very disappointed with the customer support,seems there isn't any. when I call I wait an hour and 10 minutes and no answer, and even the chat bot you wait for hours to be attended. I have now opted to cancel my contract. hope this wont take weeks to do either

3 people found this review helpful

Mweb (Pty) Ltd

April 17, 2026

Morning Tania. We understand how frustrating the intermittent connectivity and long wait times have been. This is not the experience we aim to deliver. We’ve arranged for our Retentions team to contact you ASAP to assist and work through the next steps with you directly. Kind regards, The Mweb Team

Mfundo Tlali

April 7, 2026

I've got a problem with this network. since last year October till Nou, I have to chase them to switch on the network 🛜 even Nou my network is down. This is the worst network provider I've seen. even the live chat is frustrating. you inform it with the network. It asks you "how can we help you". i feel like I only pay to access the network for 15 days..

3 people found this review helpful

Mweb (Pty) Ltd

April 7, 2026

Hello Mfundo. We understand how frustrating it is to chase for service over such a long time, especially when your network is still down, and support isn’t responding. We’ve flagged your account for priority review. Please reach out via private message so our team can resolve this and get you reconnected ASAP. Kind regards, The Mweb Team