Mweb

Name: Mweb
Availability: InStock
Rating: 1.5714285373687744 (612 reviews)
Author: Mweb (Pty) Ltd

Mweb (Pty) Ltd

1.6

612 reviews

Everyone

100K+

Downloads

Everyone

Users Interact, In-App Purchases

Learn more

About this app

The Mweb App makes it easy for you to get assistance with the built-in Live Chat, run a health check on your connection with our network scanning tool, make payments, manage your services and accounts… and much more!

• Need help? Use our built-in Live Chat
• Make payments for your services
• Manage your account details
• Change your OTP cell number
• Manage your services (Upgrade/Downgrade/Cancel)
• Track your order
• Get location-based outage notifications
• Test your network quality and get tips to improve your connection
• Log your moving homes request
• Buy a Booster for your Fixed Wireless or Voice (VoIP) service
• Mweb Voice (VoIP): Port your telephone number

Updated on

May 28, 2026

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.

This app may share these data types with third parties

App activity and App info and performance

This app may collect these data types

Personal info, App activity, and App info and performance

Data is encrypted in transit

You can request that data be deleted

Ratings and reviews

1.6

603 reviews

Eva Moloi

June 4, 2026

The app, live chat, and even phone calls dont work. I have been put on hold for over an hour numerous times and am still currently on hold for close to 3 hours. yet no one helps me. made moving request over a month ago and still have no wifi. atleast allow me to cancel my contract then I can go to another service provider. but even that, my emails and calls get ignored.

Mweb (Pty) Ltd

June 5, 2026

Hi Eva, We understand how frustrating delays can be, especially when you rely on your connection daily. Moving your service should be seamless and well‑communicated, which was not the case here. Your service was activated yesterday, and we’re focused on improving this process and your experience going forward. Kind regards, Mweb Team

Gareth Lenders

May 5, 2026

My experience with MWEB has been extremely frustrating. Trying to get assistance with an account query takes far too long, with excessive wait times and little feedback. There is no urgency when dealing with existing customers. However, calls to the sales line are answered almost immediately. The pricing advertised online also does not match what is actually quoted or billed. This lack of transparency is misleading and unacceptable. I will be escalating this further.

9 people found this review helpful

Mweb (Pty) Ltd

May 5, 2026

Hello Gareth. We understand your frustration with the delays, lack of feedback, and pricing concerns. This is not the experience we aim to deliver. We have arranged for our Retentions team to contact you directly to discuss your concerns and assist with a clear, fair resolution as quickly as possible. Kind regards, The Mweb Team

Shannon Vosloo

March 17, 2026

When I first got their Fibre it was fantastic. here and there there were minor hiccups sure, but nothing too crazy. But lately I am extremely unhappy with them. almost every night there seems to be an issue, I keep getting dips in my download speeds and huge spikes in latency, meaning I can't go online with friends. it's particularly bad on weekend it seems, almost every weekend I get messages saying that there's an issue regarding my fibre. tried getting help on their app, but to no avail.

12 people found this review helpful

Mweb (Pty) Ltd

March 18, 2026

Hello Shannon, we understand how frustrating unstable speeds and latency can be, especially during peak times. To improve performance, try restarting your router, using a wired connection for gaming, placing the router centrally, limiting background usage, and testing speeds directly on the line. Kind regards, The Mweb Team