Mweb

Mweb (Pty) Ltd

About this app

The Mweb App makes it easy for you to get assistance with the built-in Live Chat, run a health check on your connection with our network scanning tool, make payments, manage your services and accounts… and much more!

• Need help? Use our built-in Live Chat
• Make payments for your services
• Manage your account details
• Change your OTP cell number
• Manage your services (Upgrade/Downgrade/Cancel)
• Track your order
• Get location-based outage notifications
• Test your network quality and get tips to improve your connection
• Log your moving homes request
• Buy a Booster for your Fixed Wireless or Voice (VoIP) service
• Mweb Voice (VoIP): Port your telephone number

Ratings and reviews

My fibre repeatedly stops working at night, and despite reporting the issue multiple times, nothing has been permanently fixed. Customer service is incredibly frustrating—I spend ages on hold, calls get disconnected, and I rarely get meaningful assistance. I've wasted both my time and money trying to report the same issue. I'm paying for a service I can't rely on, and unless this is resolved, I'll be taking my business elsewhere.

Poor customer service, unresponsive chat messages. All I wanted was confirmation that my subscription/services are cancelled and the process thereof but no clear response. In 2days four different agents and no proof of cancellation or process with the router or even an opportunity to be retained. Absolutely shocking service and I will not recommend MWeb to anyone.

I have no internet connection and the app tells me to connect to the WiFi and when I do I don't have internet connection. and theres no way of me reporting that my fibre isn't working. I just stopped working out of the blue. reset the router and all the other advisories and now I have no internet after downloading the app to report an issue I can't now report. Such a pointless app platform!!!

What’s new

Vuma Reach customers will now get an all-in-one onboarding experience with service confirmation, how billing works, how to connect to their service and how to use our App.