Mweb

Mweb (Pty) Ltd

About this app

The Mweb App makes it easy for you to get assistance with the built-in Live Chat, run a health check on your connection with our network scanning tool, make payments, manage your services and accounts… and much more!

• Need help? Use our built-in Live Chat
• Make payments for your services
• Manage your account details
• Change your OTP cell number
• Manage your services (Upgrade/Downgrade/Cancel)
• Track your order
• Get location-based outage notifications
• Test your network quality and get tips to improve your connection
• Log your moving homes request
• Buy a Booster for your Fixed Wireless or Voice (VoIP) service
• Mweb Voice (VoIP): Port your telephone number

Ratings and reviews

Terrible user experience. When using the live chat feature, why aren't there push notifications to let me know when someone is finally available to help me? Instead, I need to keep my phone open and monitor it, like a phone call. Why do I get sent to different agents, and they do not have the context of my enquiry, and I have to repeat myself every time? Why do I need to confirm my details every time, even though I'm sending messages with your app (which I need to log into using my credentials!)

I have been trying to contact you for the past 5 days ,, no reply on the Technical assistance, and when tyou say that you will send a pin ,, none arrives ,, I have tried 18times to chat on the chat line. you atre a frustrationg company to dea;l with ,, but I suppose no one will even look at this message

Hi all The 1st service was poor. Nobody can do anything; they just transfer you to another department over and over. wastes 300 rand of airtime even when 1ste in line it took 25 min before that person answered. 2de Thing: how long does it take to upgrade the line speed? It's not like you installing a new router or line as I already have them. to move one nod and vlan really that is 2hour job at max. 3de Turn around for service is horrible 1st i was told it takes 24hours next day that i phon

What’s new

• Need help with something? Access our Live Chat right here quick and easy
• Test your network quality and get tips to improve your connection
• Make payments for your services
• Change your OTP cell number
• Track your order
• Manage your account details
• Upgrade or downgrade your service(s)
• Log your moving homes request
• Buy a Top-Up for your Fixed LTE or Voice (VoIP) service
• Mweb Voice (VoIP): Port your telephone number