IVR Solutions – Business SIP Softphone

IVR Solutions is a business SIP softphone that lets you make and receive calls over WebRTC using Wi-Fi or mobile data.

Sign in with your business account and use your company number instead of your personal mobile number. No second handset, no call forwarding, and no need to share your personal number.

WHO IS IT FOR?

IVR Solutions is built for:

• Sales and support teams who work from their phones
• Agents who move between desks or locations
• Businesses that want employees to use a company number without providing a second phone
• Anyone who needs business calling without carrying two devices

TWO WAYS TO CONNECT

IVR Solutions Account

Sign in with your phone number and password. Your business calling setup can include your extension, caller IDs, company directory, and call history.

Connect Your Own PBX

Already using Asterisk, FreeSWITCH, Kamailio, or OpenSIPS? Connect IVR Solutions directly to your own SIP infrastructure.

You can connect using:

• WebSocket with a custom host, port, and path
• TCP with a host and port
• SIP username and password
• Custom SIP domain
• Authentication username and realm
• STUN and TURN servers with credentials
• Custom display name

Your SIP credentials are used to connect to the server you configure.

BUSINESS CALLING FEATURES

Get the essential features you expect from a business softphone:

• HD voice over WebRTC
• Incoming call notifications, including full-screen calling
• Incoming calls when the app is closed
• Mute, speaker, hold, and resume
• In-call keypad for IVR menus and conference PINs
• Caller name identification from your company directory and phone contacts

AFTER THE CALL

Keep your calling information organized:

• Add notes while you are on a call and review them later
• View incoming, outgoing, and missed calls
• Search your call history
• Access your company directory and phone contacts from one place
• Choose which business number to use as your caller ID

BUILT-IN AUDIO CHECK

Having audio problems? You do not need to make a real call just to troubleshoot them.

Open Audio Check to:

• Test your microphone and see its input level in real time
• Play a test tone through the earpiece
• Play a test tone through the speaker
• Check the same audio paths used during calls

This helps you quickly identify whether an issue is with your microphone, speaker, or call connection.

PERMISSIONS

IVR Solutions clearly shows the permissions it uses and explains why each one is needed.

Required:

• Microphone – required to transmit your voice during calls

Recommended:

• Notifications – receive incoming call alerts
• Display over other apps – receive incoming call notifications while using another app
• Battery optimization settings – help prevent the system from suspending the app
• Contacts – display caller names from your phone contacts

WHAT YOU NEED

You need either:

• An IVR Solutions account provided by your administrator, or
• Your own SIP server with WebRTC support

If you are connecting your own PBX, make sure WebRTC is enabled. Asterisk, FreeSWITCH, Kamailio, and OpenSIPS can support WebRTC, but WebRTC configuration may need to be enabled on your server.

A standard SIP account that only supports SIP over UDP is not sufficient for this app. WebRTC support is required for the audio connection.

FEATURE AVAILABILITY

With an IVR Solutions account, you can use features such as:

• Call history
• Company directory
• Business caller ID selection

Own-server accounts provide:

• Dialer
• Contacts
• Calling
• Audio Check

IVR Solutions gives your team a practical way to make and receive business calls from a mobile device while keeping personal and business communication separate.