Customer Service The Sandler Way: 48 Rules for Strategic Customer Care

Anne MacKeigan

nov 2018 · Gildan Media · Narrado por Sean Pratt

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Your customer service plan is only as strong as its weakest link. What would a social media revolt, based on a single mishandled customer exchange, cost your company? This book's 48 Rules for Strategic Customer Care give you the guidelines you need to make intelligent strategic investments in customer care, based on the world-famous Sandler Selling System. Customer Service the Sandler Way helps you and create and sustain a working culture built on the belief that the customer not only matters, but is the only reason your organization exists.

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Anne MacKeigan is Customer Care Program Specialist for Sandler Training and author of Customer Service The Sandler Way: 48 Rules For Strategic Customer Care.

Sean Pratt, a working actor for over twenty-five years, has performed at numerous regional theaters around the country. He is the author of To Be or Wanna Be, and he has recorded over seven hundred books in just about every genre, earning eight AudioFile Earphones Awards and four Audie Award nominations.