Food Service Management: How to Succeed in the High-risk Restaurant Business-- by Someone who Did

Bill Wentz

2008年1月 · Atlantic Publishing Company

关于此电子书

Many of us have endured a stint in food service, whether it was our first venture into the working world or served as a part-time job strictly for extra income. For the majority of us, there was never any intention of pursuing it as a career. However, the fast pace and interaction with a variety of people delights some, and they develop an enthusiastic attitude toward the business. These people often understand the sound fundamentals of food preparation, appreciate the value of personal service, and possess excellent people skills. But there is much more to the world of food service and food service management.

This book reveal all the hidden facets of this fast-paced business and show you how to succeed as a food service manager. The author, Bill Wentz, speaks from experience, making his advice that much more valuable. Wentz truly understands the industry and shares the priceless experiences he had and lessons he learned throughout his career.

In this book, you will learn if a food service career is right for you, the many opportunities available in the industry, and where to go for the best training. Food service managers will learn how to predict food costs, how to achieve profit goals, how to conduct recipe cost analysis, and how to realistically price a menu. In addition, this book discusses labor costs and controls, profit and loss statements, accounting systems, inventory, sanitation, and effective communication. Furthermore, Wentz shares his philosophies regarding ethics, hospitality, and performance.

This book will show you how to develop and nurture your relationships with customers and how to keep them coming back to your establishment time after time, as well as how to be an effective manager, how to hire and train employees, how to get results, and how to further your success. The topics of proper kitchen design and layout, time management, and food quality are also covered in this unique book.

Atlantic Publishing is a small, independent publishing company based in Ocala, Florida. Founded over twenty years ago in the company president's garage, Atlantic Publishing has grown to become a renowned resource for non-fiction books. Today, over 450 titles are in print covering subjects such as small business, healthy living, management, finance, careers, and real estate. Atlantic Publishing prides itself on producing award winning, high-quality manuals that give readers up-to-date, pertinent information, real-world examples, and case studies with expert advice. Every book has resources, contact information, and web sites of the products or companies discussed.

作者简介

Bill Wentz, upon graduating from The Cornell School of Hotel and Restaurant Management, began his career working in private clubs, most notably The Gaslight Club in Washington, D.C. Soon, an opportunity with ARA Services, a fast-growing food management firm now known as Aramark, opened the door that turned out to be a fulfilling and exciting 30-year career.Starting as an assistant manager he rose through the ranks to food service director, district manager, regional operations manager and, finally, regional vice president, a position that he held for 15 years. During this period he was directly responsible for a wide variety of food service operations, including colleges, schools, office catering, industrial cafeterias, health care, senior services, and vending. Since leaving ARA Services he has been actively involved in assisting other food service enterprises with his expertise in management consulting and business development. Bill and his wife Barbara now reside in Cincinnati, Ohio, and dedicate a large portion of their time to keeping up with their extended family of seven children and 11 grandchildren.