How to Measure Training Results: A Practical Guide to Tracking the Six Key Indicators

Jack J. Phillips · Ron Stone

feb 2002 · McGraw Hill Professional

Acerca de este libro electrónico

How to Measure Training Results presents practical tools for collecting and measuring six types of data critical to an overall evaluatin of training. This timely resource:

• Includes dozens of reproducible tools and processes for training evaluation
• Shows how to measure both financial and intangible/non-financial results

Acerca del autor

Jack Phillips, Ph.D., is the founder of Performance Resources Organization, now the world's leading consulting firm specializing in accountability issues. The author or editor of more than 200 books and 100 articles, including The Handbook of Training Evaluation and Measurement, he has served as a bank president, Fortune 500 training and development manager, and professor of management at a major state university. His clients in 20 countries include such internationally respected companies as AT&T, Federal Express, Lockheed Martin, Motorola, and Xerox. Co-author Ron Stone is Vice President and Chief Consulting Officer of Performance Resources Organization, and consults directly on evaluation projects with a broad range of international clients. Stone also conducts public and in-house workshops on the ROI Process.