Management, Conflict Resolution and Strategy: Coping with Stress at Work

Magdalena Kraczla · Anna Wziątek-Staśko

elo 2024 · Taylor & Francis

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Managers are key people in building the success of any organization. Business results depend on their efficiency in the implementation of the power entrusted to them. This efficiency, on the other hand, largely depends on psychosocial competences and personality predispositions. One of the main factors affecting destructively on managers is stress, destroying the level of their motivation to work, the level of commitment and ultimately resulting in premature professional burnout and a significant reduction in the level of efficiency. Ultimately, instead of efficient and motivated specialists, companies are struggling with employees suffering from depression. Exploration of the issue of identifying the sources of stress draws attention to conflict as one of the main research categories that are closely related to the category of stress. It is worth emphasizing that this relationship is two-way: conflict determines the level of stress, stress may determine the scale of conflict situations. This recommended monograph provides the latest knowledge on what contemporary managers use conflict resolution styles and what strategies they choose to deal with in stressful situations. A particular advantage of the study is the presentation of the links between both research categories, which are so paramount nowadays.

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Magdalena Kraczla – dr hab., Associate Professor at the Institute of Management at the Faculty of Management of the WSB Merito University, Business and Health Psychologist at SMG/KRC Poland HR, certified Trainer and Coach, licensed Mental Resilience Consultant and lecturer of MBA studies. She gained her experience as an HR Director and Consultant in international consulting companies. Currently, she conducts trainings and consultations for companies in the field of HR, stress management and building mental resilience. She specializes in diagnosis of occupational stress and burnout and personality predispositions. She is author and co-author of monographies and many Polish and foreign scientific publications.

Anna Wziątek-Staśko – dr hab., Associate Professor at the Institute of Economics, Finance and Management at the Faculty of Management and Social Communication of the Jagiellonian University in Krakow. She is author, co-author and editor of monographies and many Polish and foreign scientific articles devoted to the issues of management, especially human capital management, diversity management, leadership and organizational behaviour. She is passionate about neuromanagement issues and the role of artificial intelligence and emotions in this process. She is a reviewer and member of the Editorial Board of many recognized scientific journals and scientific conferences in Poland and in the world (Scopus, Web of Science).