Dr. Paula Stamps Duston earned her PhD degree from the School of Public Health at the University of Oklahoma. She currently is teaching in the Commonwealth Honors College at the University of Massachusetts and serves as the graduate program director for public health in the university‘s School of Public Health and Health Sciences. She is best known for her research in developing validated scales to measure the level of satisfaction of direct care providers, including both nurses and physicians. Her nurse satisfaction instrument, the Index of Work Satisfaction (IWS), is the most widely used in the field and is recommended by the American Nursing Association and JCAHCO for use as a quality indicator.