Anyone who has an interest in Total Customer Service and organisation performance improvement will find this book valuable and enjoyable. Vision to Action, Sub System Synergy , Hilltops ,ERUDITE Leadership, Futuristic Thinking , Competitive Integrity and Triple E touch point management all contribute to Customer Service and are some of the innovative concepts included in this book.
The book brings together organisational capacity and capability and reflects a synergistic approach which promotes cross functional cooperation and harmony .The Four Dimensions of the Customer Service Hallmark provide an integrated framework which positions Total Customer Service as a coordinated strategic response to achieving organisation improvement and strategic intent.
As founder and CEO of McKechnies Limited, Stuart led the company for over 20 years providing People and Organisation Development consultancy services. He has worked internationally with many well known organisations. After 10 years living and working in Australia he remains a McKechnies Director and now lives in Perthshire, Scotland.