About this eBook
It was previously reported that continuing problems in billing and collection processes at the Dept. of Veterans Affairs (VA) impaired VA¿s ability to maximize revenue from private (third-party) insurance companies. VA has undertaken several initiatives to address these weaknesses. This audit: (1) evaluates VA billing controls; (2) assesses VA-wide controls for collections; (3) determines the effectiveness of VA-wide oversight; and (4) provides information on the status of key VA improvement initiatives. Includes recommendations. Charts and tables.
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