About this ebook
This book is designed to provide hands-on, practical guidance for senior executives, lawyers and public relations professionals to navigate crises and to balance conflicting advice from lawyers and communication professionals while promoting open communication and protecting legal liability.
The book will help you to:
* Balance reputation protection and legal obligation during a crisis.
* Know why and how to apologize without increasing liability.
* Weigh legal and communications advice when a crisis strikes.
* Learn from original research which lets lawyers and communicators speak in their own words.
* Draw practical everyday lessons from real-world examples of conflict between lawyers and communicators.
* Navigate the legal and communication challenges of dealing with the media in a crisis.
* Motivate lawyers and communicators to work better together.
* Identify and avoid crucial areas of potential conflict from selected crisis case studies.
* Understand the essential difference between corporate responsibility and legal liability.
* Make decisions and do the right thing to protect your organization.
The book includes a wide variety of global case studies and examples while analyzing how legal and communications advice was managed and the impact on reputation. Crisis Counsel also includes interviews with four of the leading global experts on crisis management and the conclusions of a focused, unique global survey of senior lawyers.
About the author
Dr. Tony Jaques has spent much of his working life describing, researching and writing about crisis management, and helping to manage crises in government and in corporations.
As a government ministerial advisor, corporate executive and business consultant he has established an international reputation as an authority on issue and crisis management and risk communication.
In his role as Asia-Pacific Issue and Crisis Manager for The Dow Chemical Company for more than 20 years he was responsible for implementing local issue, crisis and community outreach programs throughout the region and had a hands-on role in managing a number of high-profile crises.
He continues to serve as a thought leader in those areas with new projects to educate other fellow professionals as a conference speaker.
Dr. Jaques is a New Zealander who now lives in Australia, where he runs his own consultancy and lectures post-graduate students at two universities. At an earlier stage of his career he was a journalist in New Zealand and London, and later worked as a management strategic advisor and speechwriter.
He has written very extensively about issue and crisis management.in academic and business publications around the world, and is the author of three previous books in the field – Don’t Just Stand There: the Do-it Plan for Effective Issue Management (2000); Issue and crisis Management: Exploring issues, crises, risk and reputation (2014); and Crisis Proofing: How to save your company from disaster (2016). He is also the author of the definitive, three-volume Dictionary of Battles and Sieges (2006)
Dr. Jaques holds a doctoral degree from RMIT University (Melbourne).
