Virgin Plus My Account

Name: Virgin Plus My Account
Availability: InStock
Rating: 4.432000160217285 (113231 reviews)
Author: Virgin Plus

Virgin Plus

4.4

113K reviews

5M+

Downloads

Everyone

About this app

The My Account app lets you manage your account 24/7 from your phone. Pay your bill, check your usage, grab a travel pass and so much more.
- New! Change your monthly plan right in the app.
- Check your account balance, view, download, print and pay your bill.
- Easily manage your travel usage.
- View your wireless and Internet usage.
- Add and remove add-ons (including Travel Passes for roaming).
- Check out your plan details. Find support from anywhere in the app.

Good to know: We won't charge you data when you use it on 3G/4G/LTE networks. The My Account app is only available to monthly Members. On Prepaid? Manage your account at virginplus.ca/prepaidlogin.

Learn more about app permissions: virginplus.ca/privacy
For app support or troubleshooting, please contact: VPAppSupport@VirginPlus.ca

Updated on

Jun 11, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.

This app may share these data types with third parties

Location, Personal info and 3 others

This app may collect these data types

App activity

Data is encrypted in transit

You can request that data be deleted

Ratings and reviews

4.4

112K reviews

Fernando Moreno

June 23, 2024

Terrible customer service response time. The app disconects often, it's vurtually impossible to get help from a human. Spent 30 minutes to book a phone call, when I managed to book a call, they have canceled the call twice. First I had to wait one hour for a call back, then they said another 15 minutes, and finally, another 1 hour. I ended up speaking to a very helpful agent but only after a few hours of waiting.

5 people found this review helpful

Virgin Plus

June 25, 2024

Hi Fernando! Sorry for the trouble. For us to assist you better, please send us your account details, and brief description of the issue via email at VPAppSupport@virginplus.ca. Thank you!

Ryan Cameron

May 26, 2024

The app is mostly fine, my only complaint is that it seems prone to technical troubles I find. Things like alternative ways to login such as fingerprint often give me errors. Password resets aren't reliable, because verification by email repeatedly loops with error messages, and I don't get verifications to my cell either. I had to use the My Members app instead to reset my password because this one was simply incapable at the time.

7 people found this review helpful

Virgin Plus

May 27, 2024

Hello Ryan! Sorry for the trouble. For us to assist, please send us your account details, brief description of the issue, and a screenshot of the error you encountered via email at VPAppSupport@virginplus.ca. Thank you!

Haile Tecleab

June 26, 2024

The worst mobile carrier I have ever subscribed for. Their agents advertize no credit checks, they actally do hard check. What, they think I will borrow to pay phone billThe worst and dumb custmer service personnel. They never try to understand and address an issue that you may have. They simply do what you do not want them to do on your profile and incease fees as they wish. Never go after them. Search for better options. You have so many out there. There is no way virgine plus can beat others.

Virgin Plus

June 27, 2024

Hi Haile! Thank you for your feedback. Please understand that this is a procedure that is done to protect your account as well. Should you have any other questions, please send the details via email at VPAppSupport@virginplus.ca. Thank you!