![](https://play-lh.googleusercontent.com/a-/ALV-UjVPqiOjycbIGFTxV2UtZKupmKfLnj2ItmBPipD9jFxCPXsNYgQ9=s32)
Fernando Moreno
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Terrible customer service response time. The app disconects often, it's vurtually impossible to get help from a human. Spent 30 minutes to book a phone call, when I managed to book a call, they have canceled the call twice. First I had to wait one hour for a call back, then they said another 15 minutes, and finally, another 1 hour. I ended up speaking to a very helpful agent but only after a few hours of waiting.
6 people found this review helpful
Hi Fernando! Sorry for the trouble. For us to assist you better, please send us your account details, and brief description of the issue via email at VPAppSupport@virginplus.ca. Thank you!
![](https://play-lh.googleusercontent.com/a-/ALV-UjWAuxmdCg19j6SOeEfirdwp5vscM6HH7lx7BfnttoUrFZGsbrQ=s32)
Nat (Scintae)
App runs horribly, takes an eternity to load. That paired with the prices of basic plans is sending me in the direction of other carriers. I was actually looking to upgrade my phone, but I can't even get the page with the information loaded to do that, so I guess I won't.
Hi! Nat! Sorry for the trouble with the app. Please try to clear cache and restart the device. If the issue persist, please send us the details via email at VPAppSupport@virginplus.ca. Alternatively, you can access your online account with us via a browser. Thank you!
![](https://play-lh.googleusercontent.com/a-/ALV-UjXp_ZLOyfTXfPrx7HZpHonQp8TIgSJfmnI_OmQRyF3iCgjvuyg=s32)
Haile Tecleab
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The worst mobile carrier I have ever subscribed for. Their agents advertize no credit checks, they actally do hard check. What, they think I will borrow to pay phone billThe worst and dumb custmer service personnel. They never try to understand and address an issue that you may have. They simply do what you do not want them to do on your profile and incease fees as they wish. Never go after them. Search for better options. You have so many out there. There is no way virgine plus can beat others.
Hi Haile! Thank you for your feedback. Please understand that this is a procedure that is done to protect your account as well. Should you have any other questions, please send the details via email at VPAppSupport@virginplus.ca. Thank you!