
Sony Xperia
This app is not free. We pay for it in our groceries and since IGA is one of the most expensive grocer, we deserve better. The latest update is a major step back. Only 1 shopping list, items can't be checked, just deleted, no landscape anymore, looking for produce doesn't show brands or prices, offers are not bringing points,... the list is endless. Can't you get proper developers? If not improved, I'll soon be looking for another grocer with a proper app. Don't tell me to contact you, fix it!
5 people found this review helpful
Hello Sony Xperia, sorry for the poor experience — we acknowledge the shopping list, landscape, produce, offers and other issues you described. Please contact customer.service@sobeys.com with app version, device model, OS, screenshots and steps to reproduce. We've escalated this to our team for review. Thank you.

Caroline
What's with the new update! Searching for items has become a chore. Missing images, missing products couldn't even find "farine d'amande" in the French interface it kept deleting my apostrophe in the search box. I had to enter the product manually. Some portion of the app is nice but I miss the old way of searching. I'm asking for a certain product I'm getting everything else that includes the ingredient instead of getting the ingredient itself. Disappointing!
4 people found this review helpful
Hello Caroline, sorry the update made searching difficult and removed images/products. We’ve escalated this to our team. Please contact customer.service@sobeys.com with app version, device model, OS, steps and screenshots so we can investigate. Thank you.

Bobby
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On iOS the app was ok but on Android 13, it struggles, long time to load the info... when it does. Edit: now in November, it crashes at start up. Edit 2: it's been finally fixed. Edit 3 for 2026: changing an interface just to change it completely, no real gain on the customer side, just money for developers.
2 people found this review helpful
Sobeys Inc
November 28, 2023
We apologize for your recent experience with our app. We are aware of the problem and we strive to solve it as soon as possible. We appreciate your feedback and are committed to providing you with a more transparent and functional experience in the future. Thank you for your continued support.