SUBWAY®

- September 18, 2017

Everyone

Lifestyle

( 13,420)

Description

Hungry? With the SUBWAY® App you can find a restaurant, order your favorite sandwich or salad and pay ahead, all in seconds.

FIND: On-the-go? We got you. Find a SUBWAY® Restaurant near you, get directions, view hours and other things you want to know – like if the restaurant has a drive thru or serves breakfast.

CUSTOMIZE: Like extra olives? Us too. Customize your sandwich just like you would in the restaurant. Swap your cheese, pick your toppings, toast your bread – the opportunities are endless.

TOP IT OFF: Not sure what to add to your sandwich? Leave it to the experts. Add a sandwich with suggested toppings directly to your bag - keeping decisions low but deliciousness high.

SAVE A FAVE: Have a “usual”? Don’t waste time digging through past orders. Save your fave to make reordering a snap.

PAY: No wallet? No problem. Pay for your food ahead of time through the App or in-store using your mobile wallet.

What are you waiting for? Download the App and start eating!

For any questions, you can contact us here: AppFeedback@subway.com

Mobile ordering is only available at Participating restaurants.

SUBWAY® is a registered trademark of Subway IP Inc.
© 2017 Subway IP Inc. All Rights Reserved
SUBWAY Restaurants Web Site SUBWAY® App Support Application License Agreement

Reviews

3.7

13,420 total

5 6,833

4 1,746

3 1,170

2 823

1 2,848

Hans S

New app sucks. If the new app was an update simply to update they've gone backwards in customer service. It should not take 15 minutes to build a custom sub. Now update 6/23 makes the app unuseably slow. update 9/20 latest patch stops order process and no longer works with pre saved favorites. Completely broken.

Joe Waszak

You can't use the app in joint with your subway card to collect loyalty points. This app is basically only digital gift or credit card. Still need to carry my physical card to collect points. Can't use balances on 2 gift cards with this app either. Might as well delete it and just get a bigger wallet.

Traiya Padfeets

Ordered from store at 7am. App said they were open. Store sign says they open then. When I got to the store it was dark and locked. Store voicemail is full. Waited for 40 minutes. Nothing. No way to cancel order. Wasted time and money on food I never got. -Update: went back to store on lunch break. Got my sub. Turns out they changed their hours to open at 8am... but never changed the app or the door sign. Be aware, this app is only as good as the stores that should keep it updated.

Cindi Moss

The app is helpful as a menu & for sales or offers, but when i try to order its always a mess - i get to the store & nothing is made, so i have to wait in line, etc. This has happened at several different stores, in different cities & states. So, nice idea but the stores dont always follow protocol. But, if you're tasked w getting a large order for a group, building the order - & not sending- is helpful.

Scott Noyes

Just found out you DO NOT earn points using the app. That should be made clear when installing the app.

Dale Harris

The last 3 or 4 updates won't let me change the kind of chips or kind of drink I want when I make it a meal. Thus rendering this app near useless.

User reviews

Hans S September 20, 2017

SUBWAY Restaurants September 20, 2017

Hi Hans- could you provide more information please, so that we can look at the issue? You can reach us at 1-800-888-4848 or via email at appfeedback@subway.com.

Joe Waszak September 21, 2017

Traiya Padfeets September 20, 2017

SUBWAY Restaurants September 20, 2017

Hi Traiya- we want to sincerely apologize for the inconvenience. Please contact us at 1-800-888-4848 or appfeedback@subway.com. so that we can make this right. Please mention the restaurant location, date/time you placed the order, and your user name when contacting us.

Cindi Moss September 22, 2017

Scott Noyes September 20, 2017

Just found out you DO NOT earn points using the app. That should be made clear when installing the app.

SUBWAY Restaurants September 20, 2017

Hi Scott, please rest assured- registered Rewards members are earning points in our mobile app. You can track your balance and reload your card at mysubwaycard.com. We apologize for the inconvenience. Please reach out at 1-800-888-4848 or via email at appfeedback@subway.com for any other feedback.

Dale Harris September 20, 2017

The last 3 or 4 updates won't let me change the kind of chips or kind of drink I want when I make it a meal. Thus rendering this app near useless.

Harrison Chagolla September 22, 2017

Shittiest app I've ever used. Subway should feel worse about this app than having that child molester Jared as a spokesperson

September 18, 2017

The app is good and but your new points system stinks. Please keep old one.

SUBWAY Restaurants September 20, 2017

This feature will be available in a future release soon. You can track your balance and reload your card at mysubwaycard.com. We apologize for the inconvenience. Please reach out at 1-800-888-4848 or via email at appfeedback@subway.com for any other feedback.

sad solo singer September 21, 2017

Waste of time. I got this app so I could order and have someone pick it up. Store didn't make it till they got there, and half the stuff wasn't available or was a problem. I will just text my order to the person grabbing my sandwich from now on.

Ty Heard September 19, 2017

Lists only one local store, which the app thinks is the other local store. The store it lists says it'll take online orders, but the store it actually connects to does not. No feedback option available from inside app.

SUBWAY Restaurants September 20, 2017

Hi Ty- Could you provide more information please, so that we can look at the issue? You can reach us at 1-800-888-4848 or via email at appfeedback@subway.com.

Max Huggins September 19, 2017

No option for "One of each cheese" and the app gives me an error when adding too many sauces to my sandwich.

SUBWAY Restaurants September 20, 2017

Hey Max- we are working on ways to improve the sandwich building experience -we would love your feedback to understand how to make the process easier for you. Please reach out to us at 1-800-888-4848 or via email at appfeedback@subway.com.

Bryce Harris September 21, 2017

I love the app but it's really slow and buggy, please fix, it kept deleting my order and my payment method.

Cheryl Walker September 19, 2017

Sounds delish, like all of Subways sandwiches, none of the witches of disappointed me yet...!

September 20, 2017

No section to do a complete customs sandwich. I wanted two kinds of meat. No way to add it.

SUBWAY Restaurants September 20, 2017

We are working on ways to improve the sandwich building experience -we would love your feedback to understand how to make the process easier for you. Please reach out to us at 1-800-888-4848 or via email at appfeedback@subway.com.

Jerome Lombardo September 19, 2017

Make the customizations the same online as in the store, they have less online when you order.

SUBWAY Restaurants September 20, 2017

Hi Jerome, we apologize for the inconvenience. Please contact us at 1-800-888-4848 or appfeedback@subway.com. so that we can make this right -please mention your concerns, the restaurant location, and your username while contacting us.

Ken Berkley September 20, 2017

Not as easy to place an order as it used to be.

James Adado September 19, 2017

I only use the app to find the closest store to me. Works very well for that.

Anthony Williams September 19, 2017

I don't even see where I can have my bread toasted

SUBWAY Restaurants September 20, 2017

Hi Anthony- To change the bread type, you can tap the bread and then swipe through the options and elect to toast or not to toast on the pop-up page! On the "Your Order" screen, right before you submit your payment using the "Place Order" button, you can select "Edit" in the top, right-hand corner to remove or adjust items from your order.

Maria Viramontes September 21, 2017

I have coupons. I have no way to add it.. 🙁

Wayne Roadie August 28, 2017

Would be great if any of the locations would honor the offers. No, I do not have receipts or store numbers, because when they refuse to honor the offers, I just leave. Nearly all locations in the Bay Area either refuse to honor them or change them arbitrarily. One manager in Oakland said, "I'll give you the free drink but not the chips." The offer was free drink and chips with the purchase of any footlong.

SUBWAY Restaurants August 30, 2017

Hi Wayne- the offers we believe you are referring to are not yet a component of our mobile app. If you are referring to our weekly email or text offers, please contact our Guest Care department at (800)-888-4848 (Press 1 for Guest Care). Any of our team members will be happy to assist you with this concern. Thank You!

Christopher Dietz August 15, 2017

Not quite a perfect experience. Have used it twice and both times order was wrong. This morning I found my Steak egg and cheese sandwich had no steak. Also, the app doesn't handle future pickup orders terribly well, as it forgets that an order is for a future time if the screen times out.

SUBWAY Restaurants August 15, 2017

Hi there Christopher- We are definitely not happy to hear that your experience was anything less than perfect! Can you share some more details (your order number, the restaurant location and your username) with us at appfeedback@subway.com so that we can make this right? Thank You!

Keith Markillie August 30, 2017

If you are ordering for a single person, you might be okay. Tried to add a salad and a sandwich and ended up with 3 random sandwiches. It took me a bit to delete a couple of them. I finally settles for 2 sandwiches and started to pay. My gift cards didn't have enough money. Masterpass? I tried. Have up and went to Jimmy John's. Too much work for a damn sub

SUBWAY Restaurants September 9, 2017

Hello Keith- could you provide more information please, so that we can look at the issue? You can reach us at 1-800-888-4848 or via email at appfeedback@subway.com.

Nick Dodge September 5, 2017

What happened to this app? This is some seriously terrible design. Whatever 13 year old that slapped this together needs to be fired. It used to be fine. You don't need to dazzle me with your graphics subway. You're a sandwich shop. I just want to order a sandwich, I don't need to physically build it. This isn't a fun experience. This is awful.

SUBWAY Restaurants September 6, 2017

Hi Nick. We are really sorry to hear that you are not satisfied with our new App experience. We highly value your feedback and would be interested in some more details regarding your experience. We would love to hear from you at appfeedback@subway.com. We are always looking for ways to improve the experience with possible future enhancements.

Paul F September 2, 2017

You can't order what you want. You can only order from their pre-selected options. For example there is no way to order a ham & turkey sub. Only one meat or the other. Sure they're is the Trio, but you can't delete the 3rd meat from the sub. And if you want two different types of cheese, forget it! With today's technology this is absurd. Uninstalled and called in an order from a mom & pop shop instead.

SUBWAY Restaurants September 9, 2017

Hi Paul! We are working on ways to improve the sandwich building experience -we would love your feedback to understand how to make the process easier for you. Please reach out to us at 1-800-888-4848 or via email at appfeedback@subway.com.

Guillermo Bueno August 18, 2017

I used to like the app it was simple, quick and it worked. After the update it became slow, it's hard to find your last order and when it goes offline it will give you an error saying to try again, last time I used it I had 3 subs waiting for me... I just ordered 1!

George Neer September 15, 2017

When one third of the downloads write the app as one comma it's a safe bet the app sucks. I found it difficult sometimes impossible to login comma resetting a password doesn't work. It is sheer idiocy to require a login with more security than most bank accounts. And to require a user to log in merely to review a menu, or find a location is monumentally stupid

SUBWAY Restaurants September 20, 2017

George, could you provide more information please, so that we can look at the issue? You can reach us at 1-800-888-4848 or via email at appfeedback@subway.com.

Ahuizotl Xiuhcoatl August 19, 2017

I like the app but I have some complaints about things that prevent it from being perfect. Salads are not chopped. They appear that way in the app but the store does not receive the chopped part. I have to specify it in the special instructions. You can only save favorite orders after buying them. If I could build individual items in the app and save them to buy later that'd be great. Once you build a sub you can't change the meat or size. Sometimes I realize I selected the wrong size and have to rebuild the sub,.same for the meat.

SUBWAY Restaurants August 16, 2017

Hi there Ahuizotl- We are definitely not happy to hear that your experience was anything less than perfect! Can you share some more details (your order number, the restaurant location and your username) with us at appfeedback@subway.com so that we can make this right? Thank You!

Aaron LeBlanc September 7, 2017

Holy Baby Jesus does this app suck. Favorites buttons do not work. Infuriating. Interface is clunky. Store often misses "extra cheese" instruction due to poor printout layout. But of course the upcharge remains. Bait and switch scam. Eleven inch criminals. Horrible horrible horrible.

SUBWAY Restaurants September 9, 2017

Hey Aaron, we apologize for the inconvenience regarding your order. Please contact us at 1-800-888-4848 or appfeedback@subway.com. so that we can make this right. Please mention the restaurant location, date/time you placed the order, and your user name when contacting us. To save a favorite, simply tap on the empty "heart" icon to fill it up :)

Jaide Johnson August 17, 2017

I couldn't even register on the app because it kept telling me it was the wrong code that they just sent me. I was really hoping to use this to help with my social anxiety but I guess not.

Julie Reynolds September 14, 2017

I used to eat at Subway four to five times a week using the older app. Every time they update the app it gets worse and worse and less easy to order from the restaurants the sandwiches that I want. It's almost like the people who create the app never use the app or have eaten at Subway. 9/14/17 Update I tried to use the app today to order the carved turkey sandwich which is advertised with cheddar cheese and cranberry mustard dressing. When I tried to order it on the app, there is no choice of cheddar cheese or Cranberry mustard. Most of your good app reviews are from 2-3 years ago. Doesn't that tell you something? Thanks Subway you're really paying attention (sarcastic font).

SUBWAY Restaurants January 11, 2017

We are sorry to hear that you have some concerns with the SUBWAY® App. Would you be message us at appfeedback@subway.com with the exact Subway Restaurant location (e.g. Subway Store # 1234-0) or your Order Confirmation Number (e.g. A1B2C34D-56) and we will have a member of your local team contact you!

Eric Hopper September 9, 2017

Doesn't integrate points from your subway card. Just an ordering system (can already do online) and a payment system (another place to keep your credit card on file). If it could also keep track and let you earn points this app would be useful.

SUBWAY Restaurants September 9, 2017

Hi Eric, this feature will be available in a future release soon. You can track your balance and reload your card at mysubwaycard.com. We apologize for the inconvenience. Please reach out at 1-800-888-4848 or via email at appfeedback@subway.com for any other feedback.

Lisa Robinson Pircio September 11, 2017

This app is the biggest piece of garbage ever created!!! It will NOT open!! If you are a new user, it asks you to click on the "new user" button. An error message pops up and says "we were unable to locate your account infornation. Please try again." (Well OF COURSE you dont have my information, I'm a NEW USER!!!!) The only option available is to select is "OK." This brings you back to the start screen again. I have repeated this cycle numerous times, with no improvement. I have un-installed and re-installed the app with no improvement. DO NOT BOTHER WITH THIS APP!!!! IT IS JUNK! JUNK! JUNK!

SUBWAY Restaurants September 12, 2017

Could you provide more information please, so that we can look at the issue? You can reach us at 1-800-888-4848 or via email at appfeedback@subway.com.

guppy guppy August 10, 2017

No short to main screen and this app doesnt allow you to add points if you forgot your card. So disappointing in building of this app. Major bugs to work out !

SUBWAY Restaurants August 11, 2017

Hello. We are sincerely sorry to hear that you are not thoroughly satisfied with the new App experience. We highly value your feedback and are taking each point into consideration for a possible future enhancement.

Emily Zuniga September 12, 2017

Is great for ordering food for my lunch break, however it likes to change the time i set for pick up to the closest time when i set it for an hour ahead of that. Today i had it set for 1pm, hit submit, and it changed the time to 11:50. My boss was not happy with me having to leave early for lunch to get my sandwich.

Devon Curley August 16, 2017

Doesnt want to work right on my Pixel XL. Press add to bag and it keeps going back to beginning. Never shows me checkout

SUBWAY Restaurants August 16, 2017

Hi- we are sorry to hear that your experience has been less than excellent. Have you attempted to log out and back in? Are you operating the most recent update for our mobile app? If so and the problem continues, would you mind reaching out to us at appfeedback@subway.com so we can take a closer look at this for you? Thank You!

amanda harvey August 27, 2017

If i could give this app a 0 i would. It wouldn't even let me finish creating my account. What a piece of trash. Thanks for wastin 10 minutes of my life.

SUBWAY Restaurants August 30, 2017

Hi Amanda- we're sorry to hear that your experience has been less than excellent. Have you tried uninstalling and reinstalling? If so, and the problem continues, would you mind reaching out to us at appfeedback@subway.com or (800)-888-4848 so we can take a closer look at this for you? Thank You!

August 17, 2017

As someone who works at Subway, this app is helpful, but also a set back. Please do not place your order while sitting in the parking lot and expect it to be done as soon as you walk in the door. We have to have at least 15-20 mins prep time, especially if we are busy. And also, please don't try and say that the app "automatically placed an order, and that you would like a refund for the false order". That has happened at the store I work at and we we're told that the app cant place an order on its own, that the order needs to be confirmed. So keep in mind, we need time to prep the sandwich/sandwiches/salads and don't lie to get a refund

Glenn S August 30, 2017

Please add sub of the day. Please add cilantro and any other veggies not included. Deal of the day not clear for example "Satisfy your footlonging", so what kind of deal is it?

SUBWAY Restaurants September 9, 2017

We are currently working on many ways to further improve our digital experience! We wanted you to know that our development team has this slated for a future release of the mobile app. As always, thank you for being a loyal SUBWAY® customer!

Edwin Celis August 13, 2017

First version I started using was great. Fast, easy, user friendly (4stars) The one right before their newest update, worked okay, but would not allow you to set up pick up time less than 20 mins. If you were 10 mins away from restaurant, you will still have to wait another 10mins for them to make it or wait in line. Newest version (08/10/17), keeps saying "No connectivity..." FIX ASAP since I always use the app. Otherwise I may go to another restaurant and wait there too. Subway seems to respond to every little complain people have on here, but have YET to see them address anyone with connectivity issues.

SUBWAY Restaurants August 15, 2017

Hi Edwin- we are sorry to hear that your experience has been less than excellent. Are you operating the most recent update for our mobile app? If you are and still are experiencing the technical difficulty that you mentioned, would you mind reaching out to us at appfeedback@subway.com so we can take a closer look at this for you? Thank You!

Matthew Siegler August 12, 2017

Crashed mid order twice. Total waste of time. Using fresh install from play store on stock Nexus decide with updated O/S.

SUBWAY Restaurants August 12, 2017

Hi Matthew- we are sorry to hear that your experience has been less than excellent. Are you operating the most recent update for our mobile app? If you are and still are experiencing the technical difficulty that you mentioned, would you mind reaching out to us at appfeedback@subway.com so we can take a closer look at this for you? Thank You!