SUBWAY®

- June 23, 2017

Everyone

Lifestyle

( 12,707)

Description

Hungry? With the SUBWAY® App you can find a restaurant, order your favorite sandwich or salad and pay ahead, all in seconds.

FIND: On-the-go? We got you. Find a SUBWAY® Restaurant near you, get directions, view hours and other things you want to know – like if the restaurant has a drive thru or serves breakfast.

CUSTOMIZE: Like extra olives? Us too. Customize your sandwich just like you would in the restaurant. Swap your cheese, pick your toppings, toast your bread – the opportunities are endless.

TOP IT OFF: Not sure what to add to your sandwich? Leave it to the experts. Add a sandwich with suggested toppings directly to your bag - keeping decisions low but deliciousness high.

SAVE A FAVE: Have a “usual”? Don’t waste time digging through past orders. Save your fave to make reordering a snap.

PAY: No wallet? No problem. Pay for your food ahead of time through the App or in-store using your mobile wallet.

What are you waiting for? Download the App and start eating!

For any questions, you can contact us here: AppFeedback@subway.com

Mobile ordering is only available at Participating restaurants.

SUBWAY® is a registered trademark of Subway IP Inc.
© 2017 Subway IP Inc. All Rights Reserved
SUBWAY Restaurants Web Site SUBWAY® App Support Application License Agreement

Reviews

3.7

12,707 total

5 6,643

4 1,713

3 1,106

2 748

1 2,497

Moises Anguiano

It would have been faster to order at the store than with this app. I used to be able to reorder a sandwich through my history fast and easy. Now you have to add a sandwich to your favorites to be able to reorder it, and you can't change the location to order it from nor can you edit the sandwich that you are ordering nor can you change your payment method. I ended up ordering a sandwich I didn't want because of this and was late to work trying to figure out how to reorder a sandwich. Bring back the old version please.

Jason McLane

When it works, I love it. It's great ordering ahead of time to save time on my lunch break, but often the app doesn't let me order my favorites when I tap on it. I try getting out and closing it out of my recent apps then getting back in and it still doesn't work, so I end up going to Dairy Queen instead. Please fix! ZTE Grand X Max 2

Brian Mancuso

Update is terrible. Can't order. Can't see rewards. Can't merge cards. Can't do anything I used to be able to do. Please fix or revert back.

John Lewis Sr

Still no pay feature. So your inhancements required that to be disabled. I think app was compromised. UPDATED sometimes works paying with app sometimes not. Hope someone is paying attention

Slavick Valdman

Seriously Subway? You should fire your app development team. This app has gone from badly designed to simply not working. You should realize that for every day that I, and thousands like me are unable to order through the app, you are losing business. And you have lost some major money through this last, so called, update!

LACY KIRK

Can pay with PayPal so its so easy I just walk-in and ask for my food and it is always ready for pickup. Thank you Subway

User reviews

Moises Anguiano June 23, 2017

SUBWAY Restaurants June 3, 2017

Hello Moises. We are sincerely sorry to hear that you are not thoroughly satisfied with the new App experience. We highly value your feedback and are taking each point into consideration for a possible future enhancement.

Jason McLane June 26, 2017

Brian Mancuso June 25, 2017

Update is terrible. Can't order. Can't see rewards. Can't merge cards. Can't do anything I used to be able to do. Please fix or revert back.

John Lewis Sr June 26, 2017

Still no pay feature. So your inhancements required that to be disabled. I think app was compromised. UPDATED sometimes works paying with app sometimes not. Hope someone is paying attention

Slavick Valdman June 25, 2017

LACY KIRK June 26, 2017

Can pay with PayPal so its so easy I just walk-in and ask for my food and it is always ready for pickup. Thank you Subway

June 26, 2017

Great when it works, but it only works intermittently. Too many times I get an error message instead of a sandwich

Jackson Mergler June 25, 2017

Horrible layout and says I have two offers but no way to use them. This app is garbage

SUBWAY Restaurants June 22, 2017

Hello Jackson. We are sincerely sorry to hear that you are not thoroughly satisfied with the new App experience. We highly value your feedback and are taking each point into consideration for a possible future enhancement.

Ryan McMorrow June 24, 2017

The Virginia, MN store has it's hours wrong so I am unable to use the app because it is apparently open one hour a day.

JON ONEIL June 24, 2017

Not enough customization. Can't remove items I don't want on the sandwich. Liked the old version better.

Brian Spencer June 24, 2017

Last update is bad, takes 5 times as long to place an order, and last time, took 10 tries before it went through

Avery Haviv June 26, 2017

New update killed it. You can't duplicate subs anymore, and if you select a value meal you can't undo it

Dan Nichol June 25, 2017

The "resubmit order" process is tricky. Make that easier to find like it used to be

Brian Rozmierski June 25, 2017

Yet another app that I have to "trust" with my credit card info. Can't use Android Pay. Can't place an order and pay in store. Uninstalled.

Sadie Miller June 25, 2017

Horrible. Can't order flatizza's. Takes way longer to order and add veggies.

LEGENDX TAMEZ June 24, 2017

App is great but i want to be able to pay with Android pay not masterpass

Venessa Parra June 26, 2017

Won't even let me login. Just a blank screen.

Ed Goldstein June 22, 2017

The pay in store feature of this app is a joke. The device attached to the register that is supposed to detect the QR code on your phone is a cheap piece of electronics that simply doesn't work. There's no way to see the laser light coming from it, no way to line up your phone to make it work. I use my phone to pay with Starbucks' app all the time and it's flawless. The pay function of the previous version of this app worked all the time, why was it changed? Of course, no matter what version, the personnel in the stores are never properly trained to initiate the pay with app function, so getting them to press the right button on the register is an adventure in itself.

Yu Guo June 23, 2017

This app just have a new GUI design. But lack of many core functions it used to have. E.g. No points balace check and management, No gift card balance merge option, No protection pin for payment. And the connection to its server turns bad from time to time. Really like what it used to be. Hate it now :( Now after latest update, endless loading...

SUBWAY Restaurants June 10, 2017

Hello Yu. We are sincerely sorry to hear that you are not thoroughly satisfied with the new App experience. We highly value your feedback and are taking each point into consideration for a possible future enhancement.

Jimmy McQueeny June 24, 2017

Your updated app is an absolute joke. The old version was easy to use and made sense. With the update you replaced any shred of practical design with fancy new pictures. Ordering off the new app is the equivalent of punching your own self in the face. "Subway eat never cuz its still loading"

Debbie O'Hara June 23, 2017

It was a great app before the update. Now I cannot order online at all. It says there is no subway in my area even though I work 30 feet from one... it wont let me search either since it now set up only for zipcodes and I am in Canada. Im not impressed at all

June 23, 2017

It's much better than it was before since it recognizes sub of the day now. I wished there was a way to also incorporate the txt discount codes I receive so I can still skip the lines. Also the payment is less secure now that it doesn't ask for a pin code. And there should be a way to edit the sub once it's in the bag instead of having to redo the whole thing and removing the wrong one.

Hans S June 23, 2017

New app sucks. If the new app was an update simply to update they've gone backwards in customer service. It should not take 15 minutes to build a custom sub. Now update 6/23 makes the app unuseably slow.

Jess Johnson June 23, 2017

1. Not a fan of the new interface. Would at least like to have the ability to set my own default toppings. I will NEVER order tomatoes on my sandwich but I have to remove them every time. 2. As of 6/23/17 app does not work at all.

Steven Turney June 23, 2017

**Update 6/23 Responsive to Customers input .Very Happy. The new application is horrible,if I don't want peppers I'm I can only get half.The old application was so much faster and easier**Update** After an E-mail I received help with the App. It helped to make it usable,though the old app.was easier

SUBWAY Restaurants June 10, 2017

Hey Steven! To remove an ingredient, you can swipe left on the ingredient in the customize screen. To change the amount, you can tap on the ingredient to view options. To add ingredients additional ingredients (like extra cheese, sauces or double meat), you can click the “+/Extras & Freebies” button.

Robert Lange June 23, 2017

doesnt work. tried to reset password wont accepr code. pure garbage. cant log imto account cant reset password. junk

Darrick Ensey June 22, 2017

Getting better! However I have a Subway card, my credit card and my PayPal all in the app. If my Subway card doesn't have to cover the cost it doesn't even let me apply what's left and pay the difference via another form. Not sure why.

SUBWAY Restaurants May 18, 2015

Hi Darrick, We are sorry to hear that you are having issues with using the app. Could you please send us an email directly to appfeedback [at] subway [dot] com with the store location that you experienced an issue with, so our team can investigate. Kind regards, Subway(r) App team

Ur ExBoyfriend June 23, 2017

App tells me I need to update. I update it. App no longer functions, cant order anything, just stuck on an infinite loading screen. FYI: Besides this update, many if your Subways serve breakfast subs 24/7, so when the app tells me I can't order breakfast anymore, then I go to that exact subway and order breakfast in person, something is wrong with the app.

Kenny Vogler June 22, 2017

They got my online order wrong but I'm sure it wasn't the apps fault. The worker must be incompetent to not be able to relay pictures to sandwich.

Esther Martinez June 22, 2017

I can't do phone order any more ONLY mobile app ordering and the address listed is incorrect for nearest store sitting in front of store with location on and still couldn't properly fine store. Ended up just leaving .

lesley craddock June 23, 2017

Forced update of the app is bad. Wont open. Just spins amd spins. Going to uninstall.

Mike H June 23, 2017

Now it will not load when I click START ORDER. Your engineers are trash. Delete the app!

SUBWAY Restaurants June 22, 2017

Hi Mike- we are sorry to hear that your experience has been less than excellent. Would you mind reaching out to us at appfeedback@subway.com so we can take a closer look at this for you? Thank You!

GuruPrasad Nookala June 23, 2017

I hate this new version it's so complicated and it will not show up nearest locations.