
Melissa Hess
The app worked great until after my first client. The only reason I'm leaving stars is because as far as scheduling, I'm good (knock on wood, I've seen some of the other recent reviews) but I struggle w/ every single customer trying to cash them out. I have to use a completely other app to do so. Extremely frustrating for the amount of money I paid for this app.
Squarespace Inc
November 5, 2025
We're sorry to hear about this issue, and understand your frustration. Our Customer Support team can help resolve this case. You can reach us by using the in-app feedback tool. This can be done by shaking your device or taking a screenshot of the issue, and then tapping “Report a Bug.”

Cocoa “Cocoa” Calloway
Acuity needs more built-in features ASAP. They're FAR behind other booking apps. I just switched from Booksy and I'm disappointed that everything I need, I have to find an external integration for. I can't send blast emails to my clients until they opt-in to receiving mail, which is crazy. There's no option to add card processing fees, so I had to find an external app to use my stripe card reader. Clients can't add more than one main service so you end up making a LONG list of add-ons. SUCKS!
6 people found this review helpful
Squarespace Inc
July 25, 2024
Hi there! Thanks for leaving a review. Sorry to hear you're having trouble with the Acuity Scheduling app. Please contact our Customer Support team from the app using the in-app feedback tool. This can be done by shaking your device or taking a screenshot of the issue, then tapping “Report a Bug."

Claudine Records
Literally completely and utterly useless. it's been getting worse and worse over the last 3 years, but now, after updating 2 days ago, cannot even use it at all. First it stopped processing credit card payments. I contacted support, they insisted it's my device in spite of the fact I have 2 different devices BOTH having the same problem. then it stopped letting me store credit card to secure appointments. Have to go to website. Now the app takes me to website. USELESS.
12 people found this review helpful
Squarespace Inc
July 29, 2025
Hi there, we're sorry to hear there are issues with the app, particularly with more recent updates. Please reach back out to our Customer Support team once again, so we may troubleshoot further. This can be done by shaking your device or taking a screenshot of the issue, then tapping “Report a Bug."