KeyBank Mobile Banking

KeyBank, N.A.

About this app

Take control of your money and bank the way you want to bank – anytime, anywhere. The KeyBank mobile banking app is free, fast, and secure with features that are streamlined for today’s on-the-go world:

● Easily transfer funds between bank accounts
● Pay bills
● Send money to friends and family
● Open a checking or savings account
● Deposit checks on the app
● Monitor and manage bank accounts and cards
● View KeyBank credit card rewards points

Safe and Secure Online Banking

Confidently use the KeyBank mobile banking app without compromising your personal banking information. It’s backed with a multitude of safety and security features, including:

● Same high-level security used for KeyBank Online Banking
● User ID and password required to access banking app†
● Secure connection to view banking account and transaction details
● No banking information is stored on your Android™ device to minimize risk if your mobile phone or tablet is lost or stolen

Convenient Banking on the Go

Easily manage your personal finances when and where it’s most convenient for you and your schedule. With the KeyBank mobile banking app, you can:

● View account balances and recent transactions with one swipe using QuickView
● Deposit checks right from your mobile device without having to visit a KeyBank branch or ATM
● Transfer funds between your KeyBank checking and savings accounts
● Open an account right from your mobile device
● Search and view your banking transaction history for the last 90 days
● Access your KeyBank account statements and tax forms
● Review and manage scheduled Online Bill Pay payments and transfers
● Send money to existing payees and add new payees
● Search for KeyBank branch and ATM locations


Personalized Mobile Banking Settings

Customize your in-app experience for your unique needs and preferences with account settings and seamless access to the KeyBank features and products you use:

● Add a profile picture
● Set up fingerprint or face ID sign in capabilities
● Manage and edit account alerts
● Access your credit card Reward Points balance


Connect with KeyBank

Please call 1-800-539-1539 if you have questions about the mobile banking app or need additional help or support.

Follow KeyBank on social media:
● Twitter: twitter.com/keybank
● Facebook: facebook.com/keybank
● LinkedIn: linkedin.com/company/keybank/
● YouTube: youtube.com/user/keybankcommunity/
● Instagram: instagram.com/keybank/

Important Disclosures
† Anyone can download, but you must be enrolled in KeyBank Online Banking to use the app.

Android™ is a trademark of Google Inc. Use of this trademark is subject to Google permissions.

©2024 KeyCorp. Member FDIC.

Ratings and reviews

App works about 30% of the time. When you open it up, it will load indefinitely. If you close and reopen the app 50+ times it might work once. Imagine being a bank and customers literally can't check their balance, access their info, or make payments like EVERY OTHER BANK APP allows. Banking with them has always been nice but not having access to my account through the app for hours at a time is ridiculous. This has been a bug for as long as I can remember 9+ years. Pathetic.

App refuses to load half the time, making it almost impossible to use. The app itself is fine if it chooses to open, but often times I am left unable to even load it up, let alone log in. If thisbwas a one off issue I would have forgiven it but it has been like this for years and years, and I have seen plenty of other reviews mention the same things. If you aren't with Key already, find somewhere else to bank, honestly their app isn't the only thing that sucks about them.

not being able to log on is a huge inconvenience!! Especially when I used my account to make a payment & that placed charged me a return check fee. I have overdraft protection, nothing should had been not paid. I needed to see my banking to understand what was happening. Finally called the customer service after troubleshooting told me to look at it on website instead. They could see that change listed as a retry but couldn't see details about that. I ran out of personal time to be on the phone.

What's new

- Updates to maintain your security
- Bug Fixes

Thank you for using the KeyBank app!

Based on your valuable feedback, we'll continue to enhance the app through regular updates