Cori W.
Has ads. Stupidest booking app ever! Don't use in a hurry. Whats the point of favorite destinations but you can't use them in future? 90% detects wrong pickup location and when you want to edit pickup it automatically goes to the destination field. No other app does this! So if you're in a hurry and not paying attention, it is near impossible to delete once taxi arrives. If autopay, you need to call customer service and after a long list of questioning they refund in 3-5 working days.
4 people found this review helpful
ComfortDelGro Corporation Limited
February 28, 2024
Dear Sir/Mdm, thank you for your feedback and we are sorry to learn about the experience that you have had with our app. We would like to investigate what went wrong and would appreciate it if you could email us the incident details and your app review username at feedback@cdgtaxi.com.sg.
Dan Han
Like many other reviewers stated, since the latest update, I can't find records of any past or incoming trips in the app. Booked a trip in advance, got the confirmation notification, but the trip was nowhere to be found in the app. Only got the message saying that I have a pending trip when I tried to re-book (as I thought my initial booking was cancelled).
7 people found this review helpful
ComfortDelGro Corporation Limited
May 31, 2023
Dear Sir/Mdm, you may navigate to the 'Activities' tab found at the bottom part of your app to track the booking. However, if you still encounter the same issue, please write to us at feedback@cdgtaxi.com.sg with a screen recording, app review username and we will do our best to assist you. We apologise for the inconvenience caused.
A Google user
the previous app was better. the pop up will tell the wait time unlike this version. the ui interface was much cleaner and sensible to navigate. also previously it is smart enough to allow me to book a trip from the last place i took a taxi to. no such option even when i go to my history, i can only view and the app does not accept that as my current location. you copied the wrong version of the China Didi app. their first version was preferred by their users, this version was well disliked.
15 people found this review helpful