Slightly better version I personally find the heat map not so accurate after all. Every time I head to the so called high demand area no bookings ever pop up at all! It's good that u removed it. Thks.
PICK UP not reversible Need to have confirmation pop up box after pick up is pressed. Sometimes, drivers accidentally press PICK UP. Worse case when passengers are not reachable and the only way is to press DROP OFF. Hence, drivers lose 20% of fare value from wallet.
Back to back service Hi grab, just want to highlight regarding back to back service. Due to this, I have few rider that need to wait additional 5-10 minutes because we haven't drop the 1st passanger yet. This will lead to rider unsatisfied with our service. Plus, as a driver. I need to drive faster to catch the 2nd rider while trying to sent the 1st rider. This is not safe to us and rider will be scared. Hope you can do something about it. Maybe narrow down the radius for 2nd rider.
When I pick up the passenger almost 500m will reach passenger destination, screen pop up and ask to accept within 15 sec for another passenger. this is not good at all. the 1st passenger haven't reach. i haven't receive payment, when customer pay, need to give change, and press drop off button before the trip is considered done. if i do accept previous request, i need to rush to second customer, if i don't they complain. who know there is jam on the front and need to make u turn. could you amend the system once we have press the drop off button then automatically find job. i just started not too long. my rating has drop very low. this is unfair. we did not wanted to ignore. if we haven't completed the first passenger as mention above. how to accept the second passenger. we have to read the phone for next customer and deal the current customer like we are rushing to hospital
Would be nice if drivers get to set their own custom message instead of typing one by one especially when they are driving and online chat to customer service for remarks. Lots of riders cancelling and we have to keep calling grab.