Hi, regarding your issue, please kindly share your device serial number and a detailed description of the issue at appfeedback@ezviz.com. So that we can better assist you on this~
Lee Mun
檢舉不當評論
2025年5月15日
為什麼在分享權限時,常常會出現“此帳戶不存在”,不能成功分享???
EZVIZ Inc.
2025年5月20日
Hi, as sharing can only be done between EZVIZ users of the same region, please ensure the shared user has a valid EZVIZ account of the same region as yours. Please contact us at support@ezviz.com if the issue persists.