Valia
I like the app, it works well to avoid having to call Amtrak. They recently changed some of the options, but it still allows for the flex I need when booking, changing or canceling. My one issue is that when you're in the middle of booking, they allow for the fair to change and you have to cancel the whole thing and rebook. It would be much better if they showed which leg of the trip changed and give me the option to agree to the new fair or pick another option so you can complete the booking.
8 people found this review helpful
Eric G
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Pretty much useless - I log in, select my city and destination and keep having to click through errors. On the rare occasion you get to the end, it won't process payment because I've been logged out at some point and it wants me to restart. I travel frequently, and when I'm running through a station to catch a train, but then have to stop and use a kiosk, it makes this app useless and infuriating. Update: On my own I decided to uninstall the app and reinstall. It appears to be working now.
5 people found this review helpful
Matt L
The app won't let me log into my rewards account. When I click on "Account", it just throws me back to the previous screen. Same thing when I click "Sign in". I've tried reinstalling, etc., but it hasn't made any difference. Though some features of the app work, the aforementioned problem is a serious one and they need to fix it.