
Jay Jay
This camera worked fine initially. Now it's not catching everyone coming and going. Everything is seriously delayed; it doesn't even show when I initially leave or come home. It won't pair to my wifi. I've disconnected it waited ten seconds, restarted it, and still won't pair. You can never get any real direction from their FAQ section. I'm going to look for a new camera elsewhere and we've paid for the premium. I'm over this thing. Don't waste your money.
11 people found this review helpful
Thanks for contacting Canary and are sorry to read of your experience. Please contact support@canary.is using 1981757 as a reference. It sounds like there is a disconnect between your phone and app as well as your Mode settings. This happens. We will be happy to help you with this. We would like the opportunity to to look into this further. Thanks.

Pierangelo De Pace
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It used to be a good app. Now, even on a paid subscription, I need to close two or three pop-up ads every time I open the app before I can do anything with it, like changing the mode for example. Update: Promotions keep popping up when I open the app. This is not OK for a security system app. I may need to open it in an emergency. I can't waste time declining the newest offer. Update: I pay almost $500 a year for my premum subscription. Ads keep showing up when I open the app. Please fix.
13 people found this review helpful
Hi Pierangelo, thanks for bringing this to our attention. We are sorry to read of your experience. The promotions should not be impacting your experience in any way. Please email support@canary.is along with this ticket number as a reference: 2002395 and ask for this to be addressed by Matthew. Please also include a screenshot of an ad that appears

Alanna Humphrey
Pick up takes seconds after movement, meaning someone can initially run in front of the camera and never be picked up. Only picks up slower first movements. I keep getting deals on a new camera, but, it's $100/year subscription per each camera. I need 10 cameras. Not many can afford that $100/year/per camera. You Should be able to have more than 1 camera per subscription. I am probably switching over to something with more cameras and less subscription cost. Need to run subscription deals.
5 people found this review helpful
Hi Alanna - it is not normal that motion is taking seconds to pick up. Kindly reach out to support@canary.is and provide a video if you can. Additional devices on the same location are discounted. Reach out for more info please.