
Ali Jarib
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Customer service with this bank is trash! They either won't respond at all or just give you false information. They have my money locked up for almost a week now, and won't respond to my email or WhatsApp messages. On call, they say "It'll be fixed by the end of the day" when some of them don't even ask for my account number talkless of checking the cause of the problem. I really wish there was a better option representing the Nation.
25 people found this review helpful

qeren-happuch kwarteng
this app is really giving me a tough time recently, I'm unable to reach the customer service on WhatsApp for almost a month now, and anytime I call the numbers no one picks up, the app is really bad and customer service is worse, i placed my money in the account because scammers were calling my line alot, only for my money to be locked up in the account, depositing money has no problem, but withdrawing it is a huge problem. A very bad app

george zon
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It's a good app, but it doesn't make room for a client/customer to calculate his or her loan installment payment. In other apps I have experienced, you can use the app to calculate the monthly installment payment for an amount of loan for a given period. To know these details, one has to walk to the banking hall of GCB to enquire please the new update doesn't allow one to share the receipt after a transaction though the share bottom is there. work on it.
149 people found this review helpful
GCB Bank PLC
September 29, 2025
Thanks for the suggestion! A loan calculator is a great idea, and we’ll share it with our team for future updates.