HID Mobile Access

HID Global

About this app

HID Mobile Access® is the quality access control you have come to expect in the form of a mobile device.

If you would like to start using HID Mobile Access® in your organization please visit https://www.hidglobal.com/solutions/mobile-access-solutions to learn more about the service and compatible readers. The App will only be useful to you once your organization has been setup with compatible readers and your security administrator can issue Mobile IDs. To improve the door opening experience, we detect readers when the app is not open. Location Services is used exclusively for this purpose.


HID Mobile Access is compatible with Android smartwatches running Wear OS. However, it cannot function independently and requires the presence of a paired mobile device. The smartwatch serves as a widget to initiate communication with the HID reader via the mobile device, provided an active key is available.

Ratings and reviews

My hr person and I have tried several times to get this app to accept my invitation code. Maybe it's not supposed to work with Galaxy devices because she was able to activate two iPhones. My real issue is that support is lacking. The page for reporting an issue asked for as much detail as possible. Then it cut me off with a character limit before I had all of the details entered. I guess that it sent an email to tech support. I haven't received any indication of them having received it.

When it works it's okay. The app is always either not working at all or just keeps clicking continuously with a communications error. This is on three different androids of mine. The devices must be programmed in person by a third party. I am the local admin and we've stopped the rollout as this software is so finicky I was spending 20 minutes a day on user issues with less than 50 users. When you have to reboot your phone every morning to enter work, you're better off with key cards.

NFC access cards work like a treat, don't use this. The doors never open the first time, you have to keep trying. It says you need to activate bluetooth, wifi, location tracing and the right of pardon for it to work best; but guess what. It doesn't. Bluetooth doesn't recognise any readers, twist and go doesn't work. Half the time I have to unlock the screen for the reader to work. This was an unneeded, poor solution for a non-existent problem.

What's new

1. Enhanced Twist & Go and Widget experience: Improved Twist & Go and Widget features to enable more consistent
Bluetooth communication for a smoother and more reliable unlocking experience.
2. Incident Viewer for quicker support: The new Incident Viewer feature enables faster and more efficient support for
users by securely sharing diagnostic information.