HID Reader Manager

HID Global

About this app

HID Reader Manager streamlines management of compatible HID Signo, iCLASS SE® and multiCLASS SE readers in the field. Administrators can easily adjust configuration settings, upgrade firmware, inspect and export current reader status, and upgrade compatible readers to support Bluetooth and/or OSDP.

-Bluetooth is used to communicate with the reader hardware. If Bluetooth is not enabled communication to readers will not function.
-Calendar is used to log the error/information.  If Calendar is not enabled logging will not function.
-Location is used to obtain the location of the Reader for administration purpose and improving user experience.  If Location is not enabled communication to readers will not function.

Ratings and reviews

Does not work with S21. Able to connect to reader and download a template. When looking for detailed information, app closes. Sometimes I can stop the service and the app will connect to reader. About 10 percent of the time I need to restart my phone to get the app to work again. Would be nice if there was a way to test the template once downloaded to the reader.

Variety of usability issues: 1) on phones with accessibility font size set to larger sizes, the startup agreement accept button is off-screen and cannot be pressed. 2) Bluetooth scanning does work on Pixel 7 Pro. 3) connection to *some* Signeo 20 readers are times flaky (requires power cycling 12V with fast supply rise time). 4) Can't download or save manual. Must read within the app.

App itself works, but it is too time consuming tool for actual work. It takes ages to configure many readers, also requires rebooting of readers in configuring process. So it is not convenient at all. I do not understand how HID thinks that it is a best way to configure readers. Just to put OSDP address to the reader, takes up to 3 minutes per one reader. Imagine that you have 200 readers to program... App should have back button, if something fails you need to close app and reopen

What’s new

HID Signo Readers
•Added firmware upgrade (R10.0.12.3) and configuration support, enabling OSDP firmware file transfer from controllers to readers.
•Added support for ISO/IEC 14443 and legacy NXP Random UID credentials.

HID iCLASS and multiCLASS SE Readers
•Added firmware upgrade (R8.10.2.9) and configuration support.

Others
•General enhancements and bug fixes improve overall stability and performance.