InnoCaption Live Call Captions

MEZMO Corporation

About this app

Make Every Call Clear and Accessible with InnoCaption!

Struggling to hear phone calls due to hearing loss? Never miss a word with InnoCaption’s call captioning service to live transcribe your call. Whether you prefer AI captions or captions from live stenographers (CART), ensure fast, accurate captions for all your phone conversations.

InnoCaption is a free, federally funded service designed for individuals who are deaf, hard of hearing, or have difficulty hearing phone calls. Stream phone calls directly to your Bluetooth compatible hearing aids or cochlear implants and get real-time, live transcriptions. InnoCaption works seamlessly with devices like Signia, Phonak, Beltone, ReSound, MED-EL, Oticon, and more*. Missed an important call? Read voicemail transcripts with InnoCaption’s visual voicemail.

InnoCaption’s call captioning and text to speech technology makes phone calls accessible without needing ASL, offering an alternative to VRS for those who prefer captions. Our caption call app is perfect for seniors, veterans, hearing aid or cochlear implant users, or anyone experiencing hearing loss. Make and receive calls with clear captions using IP relay and teletype technology (TTY) on your phone, tablet, and computer!
Download InnoCaption today—the top solution for captioned calls!

INNOCAPTION FEATURES

Live Transcribe Phone Calls for Individuals With Hearing Loss
• Get clear captions and live transcribe your phone conversations
• Closed captioning modes: Live stenographer or AI auto captions with teletype technology (TTY)
• Caption call service is available in Spanish, French, Chinese, Vietnamese, and more
• Caption calls on a computer with InnoCaption Web.

Make & Receive Phone Calls With Visual Voicemail and Auto Captions
• FCC certified and funded - InnoCaption is a FREE caption app for the deaf or individuals with hearing loss
• Setup call forwarding to make and receive calls using your own number
• Stream calls to your Bluetooth compatible hearing aid, cochlear implant, or other assistive listening device
• Sync contacts for convenient dialing & accessibility

Enhanced Accessibility Through Personalization
• Caption Alerts – Receive caption screen alerts when calls resume during long holds.
• Personalize your InnoCaption app - Customize the app to fit your accessibility needs

Hearing aid & cochlear implant compatibility with manufacturers such as:
• Oticon
• Phonak
• Starkey
• MED-EL
• Advanced Bionics
• Cochlear
• Resound
• Unitron
• Signia
• Widex
• Rexton
• and more!*

Voicemail & Transcripts
• Save caption call transcripts to review later
• Visual voicemail converts voicemail to text for convenient review and clear captions to reference

Spam Filter for Secure Calling
• Block high-risk calls and get alerts for potential spam calls

911 Calls
• Caption your emergency calls by dialing 911 from the app**

*Due to potential variations in hardware and software compatibility may vary by individual device.

**911 service may be limited or unavailable in the event of network disruptions or degradation, service connection or internet failure, or other circumstances. For more information visit: https://www.innocaption.com/calling-911

Cellular data plan or Wi-Fi connectivity is required for usage.

FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund.

Ratings and reviews

The transcription takes too long to connect after answering, sometimes up to 10 seconds, so callers hang up. I have missed important calls because of this. I would also like the option to answer some calls through my regular phone, especially for family video calls. I really like that it transcribes both sides of the conversation and appreciate the dyslexia setting. Overall, it is one of the better apps but could improve with a few tweaks.

Great app for us HoH people. Easy to setup and use. Captioning is high quality. Doesn't drop calls like similar apps do. I really appreciate this app. It's made communication so much easier. One request: I get callers that go to voicemail, but hang up after a few seconds. Spammers or wrong numbers. I'd like to be able to set a minimum length of message to save, so if they hang up after a few seconds, I don't get a notification. Thanks so much for the app!

I used the self diagnostic tools and that cleared up most problems. I still have a disconnect on some calls when calling out or receiving, but not bad as before. I can use my speaker phone but some calls are very low in volume and some calls are very loud. If I use my hearing aid Bluetooth and listing to call through my hearing aids then the volume is very ,very low barley audible. the volume has to do with Bluetooth maybe urs app related but only does it with this app. I use resound aids.

What's new

InnoCaption v4.2.6
- Updated Text-to-speech in-call UI to highlight words as they are being voiced for improved usability
- Minor bug fixes and performance improvements