
Banwait Parvaar
App does not work at all for me. I have been waiting for updates for a year but the app has not worked for a year. Gives "Generic error, could not log in", no details. I am able to login to the account on the web, so the password is definitely correct. Disappointed with the kind of attention this app is getting from the developer. I know it is outsourced to a separate company, not JLR directly, but I think this is leaving a bad impression of JLR, and shows bad on Play Store, as the iOS app works
18 people found this review helpful

Jo Frazier
Never offered the 1st year free. Customer Service Representative was very helpful when I called to sync vehicle w/app. Have had it for about 5 months and it is no longer working, keeps telling me vehicle is in sleep/driving mode. Called Customer Support, and informed my vehicle will soon no longer be compatible with the new software update. 😞
2 people found this review helpful

Tamika Gavins
Purchased a Velar in April. Got the subscription 2 days after the purchase and still can't use the app. Called LRJ and was told I needed an update. Well after several updates and even having the telematic module replaced, I still can't use the app. Call LRJ back and was told a tech would reach out in a week? A week? I paid a hefty price tag for a car and can't even remote start it. Asked for a refund and was told they can't do that. It's ridiculous.
5 people found this review helpful