LoungeKey

LoungeKey

About this app

Download the LoungeKey™ app today - the must-have travel companion for LoungeKey cardholders.

Register your account in the app with your payment card details to access a global network of airport lounges and experiences, including dining, spa and sleep pods in over 700 airports worldwide.

• Enjoy contactless entry with your Digital Card
• Stay up to date, check your current visit entitlement and history
• Search for lounges and experiences, and save your favourites
• Unlock more with access to additional Travel Services and benefits that elevate your travel journey

Enhance your airport experience with the LoungeKey app.

Ratings and reviews

Every time I've tried to use it travelling it has stopped working. Last time was 7/13 and I sent prob 4 emails none of which have been answered as of yet and it's been 1 full business week. I wouldn't recommend loungekey to my worst enemy at this point. Update: it took them 3 weeks to get back to me for a password reset and the link they sent didn't work. I responded immediately and it's been another week at least and crickets. I don't understand how a travel related platform can be this bad..

Registration is awful. the app requires too much information, for sure they are selling our data. I got an error message at the end of the registration that the card information is missing, even when the transaction has already passed and that information was on a screen before. By the time I was able to login and check if I was eligible for the lounge, boarding has started. Awful experience

the app doesn't let you register even after having tried multiple times, on different devices, different browsers. Customer support is horrendeous, an AI would have been more effective to talk to; no help, just 10 minutes of my life wasted and them telling you to send an email. 1 star is even too much here.

What’s new

Thanks for using Lounge Key!

We regularly update the app to make it faster, safer and more engaging for you.

Here are a couple of the enhancements you'll find in this latest release:

- Feature enhancements and bug fixes