
Ron Eastman
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Worked great for several years, until recently. I am not a pro IT manager. Though I love the product, permits us to move seamlessly from one part of the property to another without losing connectivity, and ability to monitor network activity through the cloud key, I have always found setup confusing and complicated. Now I'm made to install a "network update" before I can connect via this app. My cloud key, switch, and radios are all up to date. Now I need to research what "new network" means.
7 people found this review helpful
Ubiquiti Inc.
December 29, 2022
We appreciate the feedback and would like to know more. Please share more information about your setup and the issue with us at mobile-support@ui.com so we may take a closer look and assist.

Stephen Wood
Lost the ability to configure my U6 Lite. AP is 6.2.49. Error saving configuration no matter what I try to change. Used my work phone, which is iPhone and can change configuration just fine. Tried clearing the app cache, resetting the app completely. Even factory reset the AP. I was able to do the initial setup after factory resetting. After initial setup I couldn't save any changes again. App is broken.
5 people found this review helpful

Matt Dirkes
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The app has stopped working properly again, it will connect, but shows no adopted devices and "unexpected errors". Log into the web portal and everything works (after some recent issues here as well). The Unifi system is good when it works, but it has a mind of its own and will quit working properly periodically for no reason. Really I recommend using something else.
43 people found this review helpful
Ubiquiti Inc.
October 12, 2022
We appreciate the feedback and would like to help. Please share the report key from the mobile app with us at mobile-support@ui.com so we may take a closer look. To copy the report key navigate to the account screen in the app and long-tap the current version. It will be copied to your clipboard