MTA TrainTime

MTA (Metropolitan Transportation Authority)

About this app

The TrainTime app provides a one-stop shop for Long Island Rail Road and Metro-North Railroad customers, where riders can buy and use tickets, plan their trips, track their trains, and more.

• Buy tickets with Google Pay or credit/debit card. Split payment between two cards.
• Plan trips with departure times and transfer details before you travel. You can also search for two origin and/or two destination stations at once.
• Save your frequent trains for easy access
• Share trips with family and friends so they know when to expect you
• Follow your trip with real-time GPS tracking, updated every few seconds
• See the layout of your train and how crowded each car is
• Chat with a customer service representative for either LIRR or Metro-North within the app

Ratings and reviews

This is generally a good app, being that I don't need to stop at a machine for a physical ticket. However, I am annoyed that when trying to buy an off peak ticket for an off peak ride, it forces me to purchase a peak ticket. It's easily happened on my last 10-15 purchases. Not cool. I'm being taken advantage of because it's assumed that I don't have the time to make a complaint to have this rectified. Do better.

I made an error on a purchase. I tried to refund and it charged me $10.00 there needs to be an option to refund without penalty if you cancel within 24 hrs. This is very wrong. Suggest you offer this option and make a change ASAP When you purchase a paper ticket you at least have a time to use this in the future. This purchase via phone has some issues to be looked at

Effortless! Saves time and money. One doesn't have to wait on a queue to buy a ticket or get charged extra for buying a ticket on the train. As long as you have wifi, you can put in the stations and one way or round-trip as well as discount statuses and purchase your ticket effortlessly. It also shows you the train times and track number. Since I found this app, I use it everyday I have to go to the city and back.