![](https://play-lh.googleusercontent.com/EGemoI2NTXmTsBVtJqk8jxF9rh8ApRWfsIMQSt2uE4OcpQqbFu7f7NbTK05lx80nuSijCz7sc3a277R67g=s32)
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I downloaded this app because for what I understand, the online mileage calculator is no longer functional. So I download it and find the mileage calculator. It took me 10 minutes to enter all the info. It asked me all flight details, which I had to go and grab in my Swiss App. But whenever I closed the Miles&More App to open the Swiss App to look up information, the data I had previously entered in the Miles&More App was gone. Eventually I wrote down all information of all flights on a piece of paper in order to enter it in one go in the Miles&More App. After doing that -- quite a drag -- I got an error message that "the mileage could not be calculated due to a system error". Now I'll have to call the Senator hotline on the phone and spend another 15 minutes or so to find out. Also the App asks the Booking Class for the mileage calculation, but the Booking Class is not listed either in the Swiss App or on the flight Reservation confirmation... Suggestions: just put the mileage value right on the confirmation, as well as the booking class, and list that same information in the Swiss App. Seems like that should be easy to do. This has been extremely annoying!
17 people found this review helpful
![](https://play-lh.googleusercontent.com/a-/ALV-UjW5yNaS2MwSgYkcjyJMbaWMyzQu4fPkPgPne1ICGNFwLYFW23kA=s32)
Tony
It looks to me like they're actively trying to make it hard to add points so that they will avoid giving rewards unless someone is super dedicated and smash through the walls of confusion. I had many flights but still zero points and still no idea how to add them myself, too time consuming to figure it out. A reflection of the airline as a whole.
5 people found this review helpful
![](https://play-lh.googleusercontent.com/a/ACg8ocJGuT8Yzg80g1n7eDpqrkkLy80YzMrhw4DiuPdDoD8m2qDcAw=s32-mo)
Jens Jäkel
Very uncomfortable app, jumps frequently to web pages outside the app. The rewards flight booking is almost unusable - if there is no flight found in your class you have to start from scratch entering all the information once again.
1 person found this review helpful