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I downloaded this app because for what I understand, the online mileage calculator is no longer functional. So I download it and find the mileage calculator. It took me 10 minutes to enter all the info. It asked me all flight details, which I had to go and grab in my Swiss App. But whenever I closed the Miles&More App to open the Swiss App to look up information, the data I had previously entered in the Miles&More App was gone. Eventually I wrote down all information of all flights on a piece of paper in order to enter it in one go in the Miles&More App. After doing that -- quite a drag -- I got an error message that "the mileage could not be calculated due to a system error". Now I'll have to call the Senator hotline on the phone and spend another 15 minutes or so to find out. Also the App asks the Booking Class for the mileage calculation, but the Booking Class is not listed either in the Swiss App or on the flight Reservation confirmation... Suggestions: just put the mileage value right on the confirmation, as well as the booking class, and list that same information in the Swiss App. Seems like that should be easy to do. This has been extremely annoying!
17 people found this review helpful
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Alexander Agostini (Squalo)
As soon as I installed the app all my miles got stolen, withdrawn from my account, they're now all gone. Customer support topped those up again, however they got stolen again. Also the Miles & More App doesn't necessarily offer any benefits, flew with them extensively over 2 years and absolutely got nothing, like 15 USD credit amongst for just a one way ticket, and two way tickets are cheaper anyways! When I wanted to redeem on Swiss Duty Free, my credit card was charged, plus they took theiles
1 person found this review helpful
![](https://play-lh.googleusercontent.com/a-/ALV-UjW5yNaS2MwSgYkcjyJMbaWMyzQu4fPkPgPne1ICGNFwLYFW23kA=s32)
Tony
It looks to me like they're actively trying to make it hard to add points so that they will avoid giving rewards unless someone is super dedicated and smash through the walls of confusion. I had many flights but still zero points and still no idea how to add them myself, too time consuming to figure it out. A reflection of the airline as a whole.
8 people found this review helpful