
Cory B
Honestly shocked at how functional this app is. I think going on 4 years now, I've never had a problem accessing the app or using any features. This is extra surprising, because it always seems like apps from banks, utilities, public services etc. are always barely functioning bits of code slapped together by the lowest bidder, so the fact that every month I can log on and pay my mortgage, check on the details of my loan, and explore my options, without crashes, freezes, etc. is much appreciated
1 person found this review helpful

A Young
Mr. Cooper bought my loan and it has been awful. This company makes lots of clerical errors. My rate is fixed and yet the monthly payment is always changing. When I make a payment specifically to Escrow account they often post it to the wrong account. I've called them several times for corrections. The people on the phone are always nice which is the reason I'm giving them such a high score. There way of handling loan and payments - 0. Phone representatives - 4. Average score - 2 stars.
1 person found this review helpful

Sean Moore
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can not open the app. Fix this asap. or you can not get your paymant! The app mostly does what you need done. needs some improvement on the escrow section. big complaint is that it does not have all the escrow disbursement listed only a few. therefore, I can't tell if they all got paid. I have 5 policies for the property plus the tax payment.
1 person found this review helpful