My BT

BT Group PLC

About this app

My BT is the easiest way to check your recent usage, view and pay your bills, get help when you need it and much more.

With a few taps you can see how much you’re using on your BT landline, broadband, TV and mobile, check your current broadband status and pay your bills quickly and easily.

You’ll need your BT ID to log in – but after that you can use a 4-digit PIN or fingerprint ID for quick access when you need it.

Forgotten your log-in details? Go to https://www.bt.com/forgotmybtid
BT Help | Get support with BT products and services
BT Help is the place to come for support with all your BT products and services. From speeding up your internet connection to managing your account and billing.

Ratings and reviews

Only slightly more use than a chocolate fireguard. As mentioned the wifi test is very hit and miss in actually working and when it does the results rarely reflect reality. The trouble shooter redirects me to my account's broadband offer for halo 3 (I entered a 2 year contract for FTTP a month ago). The Engineer speed test seems permanenlty broken . The app requires me to set a pin to get in but then promptly forgets I've set a pin and asks me to set one again.

This must be the worse app a major telecoms company have ever offered to the public. Just one example, try the speed test, it never gets beyond 90% of the test before restarting the hub and confirming it can't measure the speed. I could go on but I'd only be repeating what many others have already said in their reviews. Get a grip BT...or is it EE? Who knows.

The app is useless and is constantly crashing. I can't view my bills at all as it keeps coming with the message something has gone wrong, every time. You are a big company. Sort it out!! And the fact so many so many reviews say this. That means that this is a bug and won't be fix by uninstalling and reinstalling the app or by contacting customer support as you keep replying to these reviews and telling people to do. Fix the issue please and stop blaming the customers.