
Junaid Mollagee
Worst experience ever! Since they updated their app it's almost impossible to place an order... First login issues!! Doesn't accept your login... Then you place all the items in your basket and the app crashes. Then when you try again it doesn't allow you to checkout because of a basket issue? And this is the 4th time in a month that this happens. Definitely an app issue.
Nando's Digital SA
November 2, 2025
Oh no! We sincerely apologise for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at customercare@nandos.com. Thank you.

Grant Kruger
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The new version of the app is AWFUL. It used to be a pleasure to use. Now it just refuses to complete my order so I can just drive through and collect. It used to be quick. Now I'm going to have to wait longer. I'm going somewhere else. EDIT: So now I hear my preferred Nando's was closed for some party, so the people who did go wasted their petrol and their time. I'm glad I went somewhere else and got pizza AND drink for less than what I would have paid Nando's. You're slipping Nando's!
Nando's Digital SA
December 10, 2025
Hi Grant, thank you for reaching out to us. We're truly sorry to learn about the issues you have been experiencing with our app. We understand how frustrating this must be and we appreciate your feedback- it helps us do better. Please share your feedback via email at customercare@nandos.com so we can look into this further.

RuMDoR
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Hey Nandos, I thought the previous app was bad but your new app update is shocking. I can't select a store to go collect from, I get a 404 page not found error. Also, after I called and ordered, I received the order notification, when selecting it to virw the order number I also got a 404 erroe.Are you guys are using the worst IT developers in the country or something? Please spend some money and develop a proper app as this is super bad customer experience. you can do way better than this!
Nando's Digital SA
October 2, 2025
Oh no! We sincerely apologise for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at customercare@nandos.com. Thank you.