J L
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My previous review got deleted so I'll say it again. Terrible app. Unresponsive after logging in. Can't even make payments from it. I'm pretty sure they've intentionally rigged it like this so people will be late on payments. Very underhanded. The app is completely unusable. To top it off even the main website is "coincidentally" having issues too. This is the green light I needed and I will be changing insurance providers.
92 people found this review helpful
National General Insurance
May 18, 2023
Thank you for this feedback and we are sorry to hear of your experience. Please contact us at 888-293-5108 so we can help assist you further and learn more details of your experience to help us improve our mobile app.
ann arambula
Had it it worked great! So I went green. Now, I don't know what you guys did but it SUCKS!! I can't log in or make a payment now. When I got to log in it kicks me off right before it opens, it uninstalled and reinstalled, iv updated still the same. Terrible, terrible. I'm uninstalling. At least I can pay on the web site I guess. Though I'd rather have the app.
53 people found this review helpful
National General Insurance
September 18, 2023
it appears we did have an outage this morning related to logging in. We believe the issue is now resolved, please try again. Thank you and we apologize for the inconvenience.
R P
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Update 8/28/23: No more glitches. The app works perfectly! Thank you NG! Previous review: I've only had the app for one month and when logged in the pages flash and jump. It has not proven to be useful at all. This is concerning when I read other reviews and see this is a common problem. Why can't it be corrected?
18 people found this review helpful
National General Insurance
August 30, 2023
We are looking into what could be causing this and looking for a solution. We apologize for the inconvenience. For further assistance, please contact us at 888-293-5108. Thank you for reporting the issue. Update: Thank you for your update and the star rating!. We are glad to see you are enjoying the mobile app.